About The Position
Are you a problem-solver who thrives in a fast-paced, independent work environment? Join our NuPoint Customer Support Team and play a vital role in supporting mission-critical banking operations. This is an excellent opportunity for someone who enjoys troubleshooting, continuous learning, and making a meaningful impact behind the scenes.
Requirements
- Must have experience in banking, customer service, call center. support and, CSI NuPoint systems
- Banking practices and terminology experience.
- Strong customer service skills and effective verbal/written communication.
- Self-motivated and able to work independently.
- Proficient in Windows operating systems and general PC usage.
- High school diploma or GED required.
Responsibilities
- Provide expert support during standard business hours 8:00am-5:00pm Central Time
- Respond promptly to customer support cases and ensure timely resolution.
- Accurately log all interactions and resolutions in the help desk system.
- Maintain up-to-date knowledge of CSI products, systems, and support procedures.
- Contribute ideas for improving support processes, tools, and customer experience.
- Monitor internal updates and announcements via the company intranet daily.
- Follow up with customers to ensure issues are resolved to their satisfaction.
- Manage multiple support cases simultaneously while maintaining high service quality.
- Conduct thorough research and clearly document issues and solutions.
- Advocate for user-friendly solutions based on customer needs.
- Assist with end-of-year processing tasks as needed.
Benefits
- Remote flexibility after training
- Collaborative team environment
- Opportunity to learn and grow in the financial technology industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
