NSFP Office Assistant (Student) (FWS)

American University•Washington, DC

2d•$18

About The Position

The Office Assistant supports American University’s new students and families through responsive customer service, timely communication, and thoughtful programming.

Requirements

Current enrollment in an undergraduate program of study at American University.
Excellent customer service orientation.
Work with professionalism and discretion around sensitive issues and information.
Attention to detail and ability to meet deadlines required.
Ability to multi-task and manage diverse activities.
Excellent written, oral and communication skills.
Candidates should be available for at least 8 hours per week, divided over at least two business days.
Please upload a resume and cover letter detailing your skills and experiences related to this role.

Nice To Haves

Previous leadership in orientation or admissions activities or similar fluency in university programs, policies, and services relevant to the undergraduate student experience.
Demonstrate a sensitivity to the needs of new students and families in navigating American University, is interested in shaping learning experiences, and is eager to learn and apply new computer applications.

Responsibilities

Responding to inquiries from new students and families with researched responses and excellent customer service.
Collaborate with staff to create and share social media posts on official pages.
Assist with in-person and on-line programming for new students and families.
Helping to answer questions (in chat box or on video) for webinars and zoom meetings.
Assisting with office programming.
Updating reference materials for students and families.
Collaborating to produce digital content (videos, TikTok, etc.) for new students.
Soliciting/sharing peer feedback to inform program decisions and planning.
Preparing materials and supplies for in-person events.
Providing guest support during events (registration, check-in, tours, information).
Other duties as assigned, in addition to general office tasks.