NSF Clerk

IBC•Laredo, TX

2d•Onsite

About The Position

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. This is an in-office position. The NSF Processing clerk is responsible for the overall processing of NSF decision made by the bank officers/branch managers for all Texas markets. The must also contact and follow up with liaisons and officers/managers as needed to ensure timely completion of all NSF lists. IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities. Wait there's more! We offer a comprehensive benefits package, based on eligibility, benefits include: Medical Plan Employer Paid Life Insurance Flexible Spending Program 401k Profit Sharing Program Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Sick Leave Vacation Paid Holidays

Requirements

Ability to work under pressure and meet deadlines as assigned
Ability to utilize multiple computer applications/ programs efficiently
Ability to provide detailed instructions over the phone
Self-starter that works well in a group environment
High School Diploma or GED equivalent
Computer literate and have some working knowledge of Microsoft Office
Effective English verbal and written communication skills, Bilingual Spanish is a plus
Able to work required schedule
Able to meet end enforce deadlines
At least 1 year of working experience, customer service experience preferred

Responsibilities

Assist with on the job training/cross training of employees
Identify and escalate high priority or out of ordinary situations/requests and handle them accordingly
Knowledge of bank products and services
Handle phone calls from the branches using proper service etiquette and active listening to ensure quality service