NPI Team Leader (Service Options)

Caterpillar•Peoria, IL

27d•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence. As a NPI Team Leader (Service Options), you will manage multiple transformational projects which will transform the service quoting experience, and act as business owner of the resulting end-to-end digital solution.

Requirements

Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Customer Service Management: Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers.
Program Management: Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.

Nice To Haves

Background in engineering, service
Previous NPI experience
Dealer experience
Leading cross-functional teams
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships across business units, at dealerships, and with peers.
Customer Focus: Strong understanding of customer needs in line with commercial excellence.

Responsibilities

Leads concurrent multi-generational, high-investment NPIs to deliver timely, accurate and competitive service options enabling dealers to estimate and quote in line with customer expectations. This includes go-to-market efforts where required.
Sets and prioritizes requirements, directs product development, and leads user adoption in line with program delivery targets and industry partner/dealer needs. Communicates new functionality to product user base.
Leads governance of workstreams and serves as principal communicator with senior-level enterprise stakeholders.
Coordinates across industries, legal, compliance, business resource, Cat Digital, and the business team to achieve gateway deliverables on time.
Overseeing project progress and costs; communicating status with stakeholders and participating in functional areas; addressing and resolving problems.