NPD Specialist Program Manager – Patient Education

MultiCare Health System•Spokane, WA

13d

About The Position

The NPD Specialist Program Manager – Patient Education will have primary organizational responsibility for all aspects of the Patient Education program including researching, planning, implementing, evaluating and sustaining the program across MHS. The incumbent will create and sustain said educational program by establishing a governance structure that includes representation from IS&T, Nursing, Medicine, Contracts and other key stakeholders to ensure MHS utilizes a standardized approach in decision making around patient education software, hardware, implementation and evaluation of program. Additionally, the incumbent will collaborate with the EMR department, Nursing, Medicine and other key stakeholders to develop standardized workflows related to patient education. The PM-Patient Education will also identify methods for evaluating potential connections with patient education standardization and implementation with readmission rates and patient satisfaction and subsequent programmatic adaptations to improve both. The PM-Patient Education will partner with Quality and Safety Departments, as well as, Risk and Legal Departments to ensure the Patient Education Program addresses regulatory requirements. This position operates independently under the guidance of the Executive Director of Clinical Education & Professional Practice Development with limited supervision. Work situations are varied with an emphasis on product analysis, gap analysis, expected outcomes, evaluation and return on investment, program management, customer relations, standardization, communication, organization, prioritization, research, flexibility and creativity. Decisions are made in collaboration with the Executive Director. This position has extensive internal contact with department staff, nursing leaders and staff, physician leaders and MHS administration. External contacts include outside agencies, organizations, vendors and other entities that influence department objectives.

Requirements

Master’s degree in Nursing
Registered Nurse license (RN) in Washington State or multi-state licensure endorsement (MSL)
ANCC NPD specialty certification preferred; if not in possession at time of hire, must acquire within two (2) years of hire
Minimum four (4) years of acute care nursing practice
Minimum three (3) year Program management experience within an education role preferred
Minimum three (3) years previous experience as unit educator, system educator, NPD Specialist/Generalist preferred

Nice To Haves

PhD in Nursing, DNP, or ARNP preferred
ANCC NPD specialty certification preferred; if not in possession at time of hire, must acquire within two (2) years of hire