NP or PA Senior Community Care Clinical Advisor North Carolina

UnitedHealth Group Inc.•Greensboro, NC

53d

About The Position

Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs - helping patients access and navigate care anytime and anywhere. As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing. This life-changing work adds a layer of support to improve access to care. We're connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. The Optum SCC ISNP program is a longitudinal, integrated care delivery program that coordinates the delivery and provision of clinical care of members in a facility setting. The CA is responsible for providing mentoring, coaching and support for Advanced Practice Clinicians (APC) and Registered Nurses (RN) in the field. The ISNP CTM CA is responsible for direct management of Patient Care Coordinators (PCC) in select markets. Additionally, the Clinical Advisor acts as the lead resource supporting advanced illness management and advance care planning for the clinical team. The CA reports to the Clinical Services Manager (CSM). The CA partners with both the CSM and or Director of Clinical Operations (DCO) to enhance clinical expertise and adherence to Optum's ISNP Care Team clinical model. Schedule: Full time; standard hours: Monday - Friday 8AM - 5PM

Requirements

Active and unrestricted NP or PA license in the state which you reside, or ability to obtain by start date. Licensure must be unencumbered, free of any open/unresolved disciplinary actions including probation or restrictions against privilege to practice.
APCs working in jurisdictions that authorize APCs to practice autonomously or without formal supervision must have obtained approval to practice autonomously or without formal supervision from their licensing board, if applicable. New hires who are eligible and have not applied prior to hire date, must apply to practice autonomously or without supervision within 1 month of hire. If not eligible to practice autonomously or without formal supervision at hire, the APC must begin working towards meeting the requirement within 1 month of hire, if applicable, and apply for approval to practice autonomously or without formal supervision within 3 months of becoming eligible. PAs: Ability to work under a Collaborative Agreement in applicable states
Education: NP: Graduate of an accredited Master of Science Nursing or Doctor of Nursing Practice program PA: Graduate of an accredited Physician Assistant degree program
National Board Certification: NP: Board certified through the American Academy of Nurse Practitioners or the American Nurses Credentialing Center, with certification in one of the following: Family, Adult, Acute, Gerontology, Adult-Gerontology Nurse Practitioner
PA: Board certified by the National Commission on Certification of Physician Assistants
Current active DEA licensure/prescriptive authority or ability to obtain post-hire, per state regulations (unless prohibited in state of practice)
2+ years of experience as an APC
Ability to gain a collaborative practice agreement, if applicable in your state
Driver's license and access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
Ability to move a 30-pound bag in and out of car and to navigate stairs and a variety of dwelling conditions and configurations
Possess a high level of organizational skills, self- motivation, and ability to manage time independently

Nice To Haves

1+ years of Medicare experience
1+ years experience as an APC at Optum
Experience in adult teaching environment
Ability to develop and maintain positive customer relationships
Possess knowledge and understanding of geriatrics clinical management
Ability to work across functions and businesses to achieve business goals
Effective in motivating and mentoring colleagues and peers
Ability to quickly adapt to change and drive change management within team and market
Proficient computer skills including the ability to document medical information with written and electronic medical records
Basic excel skills and/or ability to learn excel

Responsibilities

Set team direction, resolve problems, and provide guidance to members of their clinical team
Direct supervision and coordination of duties for PCCs, in select markets
Managerial duties / management of hourly PCC: Oversight of required development/Annual learning requirements/HR direct (time management, timecard approval, annual review of performance
Conduct monthly agenda driven 1:1 meetings and quarterly performance reviews with each direct report
Maintain meeting and communication cadence with Optum Care Team to ensure clarity, supervision and metric management
Adapt departmental plans and priorities to address business and operational challenges
Clinically mentor/teach team members as appropriate under the direction of CSM
In partnership with CSM, ensure effective on-boarding of new clinicians and ongoing development of existing clinicians
In partnership with CSM, collaborate with cross-functional partners to meet clinical, growth, and business goals
Develop innovative approaches and support the implementation and adoption of new clinical and quality initiatives
Utilize advanced clinical nursing expertise, knowledge of geriatric/chronic disease management, and the long-term care industry to provide coaching, mentoring, and role-modeling to new and existing clinicians
Oversee and implement clinical staff development programs in collaboration with market leadership
Review work performed by others and provide recommendations for improvement in conjunction with supervisor
Serve as a resource to APCs/RNs for escalated complex and/or clinical issues
Communicate needs and issues surfaced by clinical staff to site and corporate leadership
Promote the development of a collegial team, for coverage, troubleshooting and brainstorming
Foster and develop a culture of clinical expertise
Anticipate customer needs and proactively develop solutions to meet them
Ensure licensures, credentialing, collaborative agreements, and vaccine statuses are current at all times
Participates in team coverage of other leaders on PTO and MOD coverage