Northeast Region Assistant Vice President- Workers Compensation Claims

Arthur J. Gallagher•Syracuse, NY

9d•Remote

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people s lives. It takes empathy, precision, and a strong sense of partnership-and that s exactly what you ll find here. We re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you ll play a vital role in helping businesses and individuals move forward with confidence. Here, you ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you re here, you re part of something bigger. You re part of a team that shows up, stands together, and leads with purpose. Role specifics: 7-10 years leadership experience Prior TPA experience Jurisdictions: Northeast Zone: NY, CT, and New England states Location: This role is eligible for fully remote work. YOU HAVE THE OPPORTUNITY TO: - Make an impact in helping Gallagher Bassett meet strategic goals, including dedication to delivering excellent customer service and cultivating our culture. - Collaborate with clients, carriers, brokers, Account Management and Sales to cultivate relationships and elevate our expertise in the market. - Be an advocate of Gallagher Bassett's culture and values inspiring others to reach beyond expectations! - Play a pivotal role in making progress by building and leading the best team in the business, ensuring precise and consistent execution, and helping evolve the operating model to improve effectiveness and efficiency. You will do significant work in partnership with our Workers Compensation clients to consistently deliver superior customer service and own outcomes by effectively communicating and embracing new challenges to drive success. Identify the right resources, at the right time and in the right place. Think critically, solve problems, plan and prioritize activities. HOW WILL YOU AFFECT THE BUSINESS? - Successfully execute our vision and mission by providing high quality and efficient service. Lead a branch and supervise other Branch Managers. - Drive hiring, training, and quality to nurture a culture of performance, collaboration, and continuous improvement. - Define area and branch goals and motivate performance at the highest level. - Use Gallagher's analytics, technology, and metrics to enhance team efficiency and quality. - Effectively manage multiple competing priorities, identify coaching opportunities and position team members for successful development.

Requirements

High School Diploma
Minimum of 15 years related claims experience
At least 8 years of supervisory experience
Appropriately licensed and/or certified in all states in which claims are being handled
Knowledge of all team member related functions

Nice To Haves

Bachelor's Degree

Responsibilities

Make an impact in helping Gallagher Bassett meet strategic goals, including dedication to delivering excellent customer service and cultivating our culture.
Collaborate with clients, carriers, brokers, Account Management and Sales to cultivate relationships and elevate our expertise in the market.
Be an advocate of Gallagher Bassett's culture and values inspiring others to reach beyond expectations!
Play a pivotal role in making progress by building and leading the best team in the business, ensuring precise and consistent execution, and helping evolve the operating model to improve effectiveness and efficiency.
Consistently deliver superior customer service and own outcomes by effectively communicating and embracing new challenges to drive success.
Identify the right resources, at the right time and in the right place.
Think critically, solve problems, plan and prioritize activities.
Successfully execute our vision and mission by providing high quality and efficient service.
Lead a branch and supervise other Branch Managers.
Drive hiring, training, and quality to nurture a culture of performance, collaboration, and continuous improvement.
Define area and branch goals and motivate performance at the highest level.
Use Gallagher's analytics, technology, and metrics to enhance team efficiency and quality.
Effectively manage multiple competing priorities, identify coaching opportunities and position team members for successful development.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program