North Tampa Operator

HireUp Talent • Tampa, FL

3d • Onsite

About The Position

As a telephone operator, you will be the voice and ears of our company. You will answer and direct (transfer) incoming calls. When needed, our operator takes and sends detailed messages.

Requirements

• Great communication skills – both written and verbal
• Strong interpersonal skills that are customer service focused
• Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.
• High School Diploma - required
• Experience in reception duties in a high-volume environment
• Bilingual – English – Spanish - required
• Abilities in planning, multi-tasking, and organizing,
• Effective verbal and written communication
• Ability to speak / project clearly and distinctly, and with friendly and courteous tone
• Ability to use listening skills to put callers at ease and obtain accurate and complete information
• Ability to think out-side of the box and anticipate the needs of the callers and co-workers
• Ability to multi-task and handle multiple calls at one time
• Ability to stay calm and collected
• Ability to provide outstanding customer service
• Ability to problem solve
• A professional demeanor with a willingness to help
• Experience is a fast-paced deadline-driven office
• Outstanding verbal and written communication skills
• Attendance onsite mandatory
• Ability to maintain work schedule and handle stamina throughout the day with work flow
• Ability to handle confidential information
• Ability to meet deadlines, adjust to changing requirements, and stress
• Involves sitting approximately 90 percent of the day, walking or standing the remainder
• Continuous use of hands for keyboarding and data entry

Nice To Haves

• Healthcare industry experience - preferred

Responsibilities

• Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees