North America Transportation Claims Analyst

Ford Motor • Livonia, MI

19d • Hybrid

About The Position

In this position... As Business Owner of the Parts Claims System, administer claims for U.S Dealers and related Carrier Claims for Inbound and Outbound Transportation Network. This position manages the team who processes daily claims and serves as the escalation point for dealers, suppliers and field personnel. Additionally, while supporting the Virtual Traffic Office, you will be getting vehicle owners back on the road quicker with effective VOR resolution while looking for opportunities to streamline and improve processes. This position also manages the relationship with U.S. Bank and the freight payment team. This involves working with the 3PL provider and Ford Finance on monthly freight payment alignment as well as MCRP and GAO audit support. As the claims SME, there will be opportunities to interact with and support Parts & Service Clubs as well as working with PSMAC, both virtually and in person.

Requirements

• Proven problem-solving skills to address customer concerns and communicate solutions & status to both customers and upper management
• Understanding of PS&L / FCSD distribution network and channels
• Ability to motivate both internal teams and external partners to resolve issues on time, within budgets and meeting process requirements
• Proficiency with Microsoft Office Suite: Excel, PowerPoint, Word, Outlook
• Ability to work in time sensitive situations and to prioritize with minimal supervision
• Highly motivated self-started with excellent communication skills

Nice To Haves

• Experience with wide suite of systems, such as: SAP PCS Ariba Syncada P44 PartTrac

Responsibilities

• Manage and own the Claims Processing and support teams
• Serve as the Subject Matter Expert (SME) for claims administration and processing
• Administer dealer claims for U.S Dealers
• Lead PartTrac claims return process integration with DDS carriers
• Resolve Carrier Claims for inbound and outbound cargo shipments
• Serve as escalation point to customers: dealers, suppliers and field personnel
• Ensure superior performance in claims resolutions
• Review and improve claims processes that drive claims creation
• Support adherence to established claims procedures / requirements
• Monitor Metrics and ensure response times meet established KPI’s
• Meet and work with suppliers to ensure performance standards and training requirements are being met
• Maintain and update the Parts Policy & Procedure Manual (PPP) and FMC Dealer as related to claims and freight payment
• Work closely with various departments, including Marketing & Sales organizations, Supply Chain, Depot Operations, Packaging Engineering, SDS Purchasing and Finance to ensure process improvements align with company objectives and business needs.
• Support the Virtual Traffic Office (VTO)
• Support dealership inquiries with policy & process research and adherence
• Monitor dealer / customer inquiries, looking for patterns and issues to correct
• Work closely with Supply Chain and Depot Operations in support of VORs
• Manage relationship with U.S. Bank, including performance metrics
• Monitor feeds between systems and serve as liaison between Ford IT and vendors
• Maintain / establish business rules, such as Invoice Processing, performance metrics, rate matching, etc.
• Work closely with various buyers
• Supervise Freight Payment Team
• Work closely with 3PL and Ford Finance on monthly freight payment alignment
• Create purchase orders
• Pay supplier invoices
• Monitor for overruns and needed amendments
• Support MCRPs and GAO audits

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees