Nordic Spa Attendant Supervisor

Alyeska Resort•Anchorage, AK

15h•Onsite

About The Position

The Nordic Spa, located on the Alyeska Resort grounds in Girdwood, Alaska, offers an indoor-outdoor experience designed for relaxation and connection with nature, self, and others. The spa aims to provide unique and individual experiences for guests, emphasizing thoughtful rest and physical comfort rather than structure and conformity. The Nordic Spa Attendant Supervisor plays a critical role in ensuring these "picture perfect" guest experiences, particularly by maintaining spotless cleanliness in all areas, from locker rooms to outdoor spaces. The company commits to providing training and resources for success, with the expectation that the supervisor will lead their team to achieve excellence and exceed guest expectations.

Requirements

Able to lift, move, and handle cleaning chemicals responsibly
Excellent guest service, communication, and organizational skills
Passion for Guest Service and Health and Wellness

Nice To Haves

Previous Spa or Hospitality experience
Prior supervisory experience
First Aid Certificates (including CPR)

Responsibilities

Begins shift by making sure locker rooms are spotlessly clean and properly stocked and remain that way through their shift (see checklist/schedule)
Accountable to lead and/or supervise daily, weekly, monthly, and quarterly deep cleaning duties (see schedule/checklist)
Inventories against par levels and places orders to make sure their employees have the tools and materials required to be successful
Takes an active role in turning lockers (dirty to clean status in system) as quickly as possible so that it can be sold again to maximize revenues
Creates schedules that meet peak demand periods while delivering budgeted labor costs
Manages expense lines within budgeted parameters
Assigned deliverables are executed in a manner that requires little or no follow-up; both in terms of timeliness, scope, and quality
Does not allow shortfalls to operating standards to go unaddressed; supported by clearly communicated expectations and real-time coaching
Provides direct reports with the resources, direction, coaching, feedback, and goal setting required for their continuous development
Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace
Personal communication, interactions and behaviors support the Spa value that everyone is welcome and everyone is equal
Contributes to a collaborative workplace; supporting the Spa value of community, common goals and acceptance