Nordic Spa Concierge

Alyeska Resort•Anchorage, AK

1d•Onsite

About The Position

Simple. Inclusive. Natural. Social. We are hiring for the role of Nordic Spa Concierge. This opportunity is located in Girdwood, Alaska . Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined. View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy Achieving Excellence: Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brand standards; while delivering against key financial goals. We commit to giving you the training, tools, support and feedback required to be successful; achieving excellence is up to you.

Requirements

Post-secondary certifications/diploma or degree an asset
3+ years of management experience in hospitality or spa industry
Excellent verbal and written communication skills required
Advanced Microsoft Office skills required
Comfortable with technology and open to new learning
A passion for mental and physical wellness
Excellent guest service, communication, and organizational skills are essential
Ability to focus on attention to detail, remaining professional and courteous at all times

Nice To Haves

Previous Spa, Hospitality, Guest Service or Retail experience preferred
Previous reservation software and POS experience preferred

Responsibilities

Represent Alyeska Nordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment, and retail offerings
Keeping the sense of arrival picture perfect from curb to front desk
Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings.
Accuracy and attention to detail when making reservations or checking in
Turning lockers and maximizing average spend per locker occupied
Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, phone calls.
Cleaning, restocking and tidying reception, retail and relaxation spaces
Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.
Completing work processes and checklists seamlessly
Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.
Contributes to a collaborative workplace
Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it.