Nordic Rental & Lesson Check-In Agent
About The Position
Bring your passion for skiing! The Nordic Rental & Lesson Check-In Agent is the first point of contact for guests in the Nordic rental shop. They provide a warm welcome, assist with online reservations and walk-up sales, and guide guests through the rental and lesson check-in process. Come work and play at Seattle's home mountain, The Summit at Snoqualmie. Located an hour West of Seattle via Interstate 90 at Snoqualmie Pass, The Summit includes four unique mountain areas, a snow tubing park, Nordic center, and 10+ food and beverage establishments. Perks also, include free season pass and resort and industry discounts.
Requirements
- Must have basic computer skills.
- Multitasking and guest service skills
- Previous experience in dealing with the public and providing customer service is desired.
- Previous POS experience is beneficial.
- Must be 18 years or older.
Nice To Haves
- Previous experience in dealing with the public and providing customer service is desired.
- Previous POS experience is beneficial.
Responsibilities
- Process rental and lesson transactions, reservations, discounts, and returns accurately.
- Ensure all rental agreements and waivers are completed and signed correctly.
- Provide guests with clear information about rental and lesson products, upgrades, and the Nordic base area.
- Follow all company policies regarding paperwork, reporting, and loss prevention.
- Answer rental shop phones courteously and professionally.
- Request additional assistance when lines form to maintain guest satisfaction.
- Use basic computer skills to manage daily inventory, including scanning equipment in and out.
- Maintain a professional appearance and positive attitude - look the part and play the part!
- Wear a name tag and uniform at all times while on duty.
Benefits
- All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2-year vesting cliff).
- All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.
- All Team Members may participate in our Ally Heath benefit. It gives fast and easy access to Telemedicine and Mental Health appointments. It covers all family members and there are no copays or deductibles. It is a $4 deduction each week.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Amusement, Gambling, and Recreation Industries
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
