Non-Emergency Call Taker - Denver 9-1-1

City and County of Denver • Denver, CO

3d • Remote

About The Position

This application is for the June 23, 2026, Non-Emergency Call Taker Academy. As a Non-Emergency Call Taker, you'll serve as the first point of contact for community members calling with non-emergency needs. Working in partnership with Denver 311, you’ll help people navigate city services and route them to the right resources with empathy and professionalism. The rate of pay for this position is $23.00 an hour. This is a full-time position with excellent benefits including: Denver Employees Retirement Plan (DERP) Medical, dental, and vision insurance Generous paid time off and holidays Remote work flexibility after training Pathways to grow your career within the city and county of Denver Being part of a team that is committed to public service, safety, and making a difference.

Requirements

• Thrive in fast-paced, high-pressure environments
• Have strong communication and critical thinking skills
• Have the ability to remain calm and professional — even when others are not
• Be tech-savvy, with the ability to type while talking and use multiple systems at once
• Have a passion and interest in helping others and solving problems
• Want to build a long-term career with the City and County of Denver
• Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Requires a valid driver's license at the time of application
• Licenses and certifications must be kept current as a condition of employment

Responsibilities

• Handling a high volume of incoming calls with care, speed, and accuracy
• Gathering essential information and determining the best course of action
• Quickly identifying emergency or crisis situations and routing their call appropriately
• Using city systems and tools to research information and resolve inquiries
• Accurately documenting calls and outcomes in a tracking system
• Performing other duties as assigned

Benefits

• Denver Employees Retirement Plan (DERP)
• Medical, dental, and vision insurance
• Generous paid time off and holidays
• Remote work flexibility after training
• Pathways to grow your career within the city and county of Denver
• Being part of a team that is committed to public service, safety, and making a difference

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED