Emergency Communications Call Taker Trainee

Cresa•Vancouver, WA

11h

About The Position

Become 911 Emergency Communication Call Taker - no experience necessary, we train! We are starting the selection process to create a qualified ranked candidate list to be hired in 2027. CRESA provides training to become a 911 Emergency Communications Call Taker!. After successfully passing training and probation, the candidate will be placed into call taking position and their shift is based on seniority. 911 Communication Call Takers main functions are to answer and process 311 non-emergent requests from both citizens and user agencies, answer and process 911 calls, and perform Emergency Medical Dispatch for callers with medical response needs . Schedule for Call Takers are set (not rotating) that is any combination of 40hr work week. Schedule during 6 months of training changes monthly for different shifts, schedules and can have rotating shifts. When we have open Dispatch positions internal call takers may apply for an internal promotion to be enter the dispatch training program.

Requirements

Must be at least 18 years or older
Must be able to legally work in the United States
High school diploma or equivalent
One or more years' full-time work experience with intensive customer interaction preferred.
Excellent computer skills, knowledge and experience.
Ability to monitor 4+ computer screens.
Accurate and rapid data entry 30+ wpm.
Ability to memorize and recall details, codes and procedures.
Attention to detail and communication skills are essential.
Ability to work all days and hours. Including but not limited to swing, graveyard, weekends, holidays and overtime.

Nice To Haves

If you have 911 Emergency Communication Call Taking or Dispatch experience at a similar community and center, email HR to see if you qualify for lateral consideration

Responsibilities

Answer and process 911 calls for police, fire and medical.
Answer 311 calls for service of routine, and non-emergent requests from citizens and user agencies
Pay strict attention to detail and respond correctly in life-threatening and safety situations
Develop and keep positive working relationships
Learn and use geography knowledge correctly
Hear and understand information spoken by phone, two-way radio or in person
Speak clearly and concisely by phone, two-way radio or in person
Speak and understand English fluently
Read and understand information in any format: electronic, printed, or handwritten
Stretch, reach and lift objects up to 5 pounds
Work regular work shifts of 10.25 hours
Work any assigned shift: days, swing, graveyards
Work holidays, weekends, as assigned
Work overtime as required even on short notice
Report to work on time even during inclement weather or other adverse circumstances
Memorize codes, procedures, and other data
Perform work quickly and accurately
Problem-solve, think critically and make good decisions quickly and independently
Accept frequent constructive criticism and correction without becoming defensive
Be resilient in difficult situations
Recover from mistakes quickly and keep working
Have reliable and predictable work attendance
Operate two-way radios and any other communications equipment
Perform extensive computer data entry
Follow complex and detailed instructions
Prioritize and multi-task in a busy, loud, stressful open work setting
Operate computers and computer programs
Handle and process incoming and outgoing emergency and non-emergency phone calls
Communicate professionally and effectively regardless of situation