Non-Clinical Digital Health Supervisor- OMC- Jeff Hwy

Ochsner Health•New Orleans, LA

About The Position

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job supervises the daily operations and personnel of the assigned department. Leads all operational functions related to staff development/training. Provides continuous monitoring for patient safety events and/or cardiac rhythms. Reports and escalates patient concerns in a timely manner. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

Education Required - High school diploma or equivalent.
Work Experience Required - 1 year of leadership experience.
Working knowledge of medical terminology.
Knowledge of hospital systems, procedures, department locations, treatment areas and patient services.
Ability to assess/handle issues that may arise effectively in a professional manner.
Knowledge of all telemetry rules, procedures, and equipment.
Ability to assist both verbally and hands on with telemetry boxes.
Organizational skills and ability to accurately file records, and keep a history of all documents.
Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Strong interpersonal skills.

Nice To Haves

Preferred - Completion of a formal ECG training program.
Certifications Preferred - State Certification for Electrocardiogram (ECG) or National EKG certification.

Responsibilities

Oversees daily department activities, addresses problems as they arise, serves as point person for department escalations, and trains new employees.
Collaborates with team members and nursing care team.
Works closely with department manager and other team members to allocate resources.
Monitors and tracks time and attendance in accordance with staff policy.
Leads special projects and audits projects independently with the end goal of ensuring that the internal control environment is not compromised, and the awareness of the process control culture is increasingly heightened.
Resolves concerns and participates in initiatives to improve service.
Assists in the implementation of policies and procedures required for success as well as participates in initiatives to improve processes serving internal and external customers.
Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as assigned.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.