NOC Technician

Verinext•Duluth, GA

8d•Hybrid

About The Position

Join Verinext, a technology company that's not just keeping up with the future but actively shaping it. At Verinext, we firmly believe that work should be as enjoyable as it is rewarding. As a NOC Technician you'll be stepping into an environment that thrives on innovation and fun. Our team-oriented culture isn't just a buzzword; it's a cornerstone of our success. We're incredibly proud to have been recognized as a "Best Place to Work" by the Philadelphia Business Journal for 10 consecutive years. The NOC Technician is responsible for monitoring, triaging, and resolving incidents, with a primary focus on data protection services and infrastructure. This role provides first-line and second-line technical support, escalating critical issues when necessary. The NOC Technician ensures timely response, strong communication, and adherence to established escalation protocols to maintain service continuity for customers. Onsite presence in our Duluth office would be required Tuesday-Thursday.

Requirements

Hands-on experience with backup and recovery platforms (Commvault, Cohesity, Zerto required).
Basic to intermediate knowledge of systems administration (Windows/Linux servers, Active Directory, virtualization).
Prior NOC, service desk, or IT operations experience preferred.
Familiarity with ITSM/ticketing systems (e.g., Jira Service Management, ServiceNow, or equivalent).
2-4 years of IT support, NOC, or Service Desk experience.
Strong troubleshooting and problem-solving skills with the ability to prioritize effectively.
Excellent written and verbal communication skills in English.
Customer-service mindset with attention to detail and urgency.

Responsibilities

Monitor and triage incoming tickets, alerts, and calls.
Troubleshoot and resolve issues where possible, focusing on backup and recovery (Commvault, Cohesity, Zerto) and general system support.
Escalate unresolved or critical issues to on-call engineers following documented procedures.
Perform routine health checks and monitoring for customer environments.
Document all work performed, including resolutions and escalations, in the ticketing system.
Collaborate with Service Desk and Engineering teams to ensure smooth hand-offs and issue resolution.
Contribute to knowledge base articles and process improvements.