NOC Tech I
About The Position
We are seeking a NOC Technician I to join American Tower’s Network Operations team. The Network Operations team monitors and maintains all of the Company’s U.S. Tower division assets, supporting the frontline representation in the field and strategic programs. Day to day you will provide surveillance and incident management support including communicating and escalating alarms to ensure quick resolution. As a NOC Technician I, you will drive success with external customers through a sense of urgency, prioritization and independent judgement in gathering and organizing relevant information.
Requirements
- Associate technical degree or equivalent work experience required.
- Experience in a centralized repair, troubleshooting, and testing environment required.
- Between 1-3 years of customer service experience preferred.
- Approximately 5% travel may be required in support of the position’s responsibilities.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
- Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Open trouble tickets and perform initial triage; provide break/fix action to resolve network issues.
- Provide end-to-end support for issues within defined areas of responsibility and document/track incidents in ticketing system.
- Respond to customer inquiries and problems; respond to network activities including support of service level agreements.
- Perform duties in accordance with documented methods of procedures and technical job aides.
- Initiate communications between internal groups, vendors, customers and third-party carriers and partners.
- Provide feedback for the use of NOC management applications, tools, processes and procedures.
- Open Notice to Airmen tickets (“NOTAMS”) via the E-NOTAM websites for outages that impact lighted towers.
- Escalate outage events and/or impairments that are not resolved within prescribed timeframe.
- Other duties as assigned.
Benefits
- American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more https://www.americantower.com/us/careers/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
