NOC Systems Administrator

Ridgeline International • Tysons, VA

14h • Onsite

About The Position

We are looking for a NOC Systems Administrator who thrives in a culture of autonomy and high-impact problem solving. You won’t just be "watching screens" you will be the first line of defense for our infrastructure, supporting our 24/7 Network Operations Center (NOC) If you are looking for a team with a growth mindset that resources you with the technology and training you need to succeed, this is your home. You will join a team that values fun banter, intellectual stimulation, and the freedom to do your job well. What you will do: Take ownership of the infrastructure monitoring systems; ensure 100% visibility on system health and accurately categorize alerts to reduce noise and focus on critical events. Demonstrate the ability to independently triage and mitigate system issues, escalating only the most complex events according to operational policies. Execute routine patching cycles for servers and infrastructure, ensuring compliance with organizational security standards and minimizing downtime. Diagnose and repair faulty hardware within defined SLAs and maintain strict configuration management standards across Linux and Microsoft environments. Provide high-touch support ensuring customer needs are met with professionalism and technical accuracy. Design, document, and continuously improve Standard Operating Procedures (SOPs) to support operational excellence. What you will accomplish within the fist six months on the job: Complete NOC Watch Stander training: Finish the roughly 2-month training program, including the comprehensive checklist of daily operational activities. Master the toolkit: Become fully proficient in NOC tools, monitoring systems, and escalation policies (Zabbix, Splunk, Element Messenger, etc.). Build the knowledge base: Create, update, or improve SOPs, runbooks, or knowledge base articles within Confluence.

Requirements

• Must possess an Active Secret Security Clearance.
• Proven experience in a "help desk," NOC, or IT operations environment.
• Strong critical thinking skills with the ability to communicate technical issues clearly to non-technical stakeholders.
• Fundamental exposure to Linux operating systems, specifically Ubuntu or CentOS.
• Availability: Ability to work On-Site with a varied shift schedule (days/evenings) and travel up to 25% of the time. Your schedule will be 4/10-hour days per week.

Nice To Haves

• Hands-on experience with RHEL, CentOS, or Ubuntu.
• Experience managing Microsoft Server environments.
• Familiarity with VMware, Proxmox, or KVM.
• Knowledge of switching, routing, firewalls, and VPNs.
• Familiarity with Android MDM and working in secure/classified environments.
• Familiarity with Ansible, GitLab, and AWX.

Responsibilities

• Take ownership of the infrastructure monitoring systems; ensure 100% visibility on system health and accurately categorize alerts to reduce noise and focus on critical events.
• Demonstrate the ability to independently triage and mitigate system issues, escalating only the most complex events according to operational policies.
• Execute routine patching cycles for servers and infrastructure, ensuring compliance with organizational security standards and minimizing downtime.
• Diagnose and repair faulty hardware within defined SLAs and maintain strict configuration management standards across Linux and Microsoft environments.
• Provide high-touch support ensuring customer needs are met with professionalism and technical accuracy.
• Design, document, and continuously improve Standard Operating Procedures (SOPs) to support operational excellence.

Benefits

• Flexible PTO + holidays
• Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions.
• Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance
• Employer Contribution to Health Savings Account (HSA)
• Learning & Development opportunities
• Professional coaching services
• Get the technology you want to do your job
• We have free daily snacks & drinks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees