NOC Systems Administrator

Ridgeline International • Tysons, VA

1d • Onsite

About The Position

We are looking for a NOC Systems Administrator who thrives in a culture of autonomy and high-impact problem solving. You won’t just be "watching screens" you will be the first line of defense for our infrastructure, supporting our 24/7 Network Operations Center (NOC)
If you are looking for a team with a growth mindset that resources you with the technology and training you need to succeed, this is your home. You will join a team that values fun banter, intellectual stimulation, and the freedom to do your job well.
What you will accomplish within the fist six months on the job:
Complete NOC Watch Stander training: Finish the roughly 2-month training program, including the comprehensive checklist of daily operational activities.
Master the toolkit: Become fully proficient in NOC tools, monitoring systems, and escalation policies (Zabbix, Splunk, Element Messenger, etc.).
Build the knowledge base: Create, update, or improve SOPs, runbooks, or knowledge base articles within Confluence.

Requirements

• Must possess an Active Secret Security Clearance.
• Proven experience in a "help desk," NOC, or IT operations environment.
• Strong critical thinking skills with the ability to communicate technical issues clearly to non-technical stakeholders.
• Fundamental exposure to Linux operating systems, specifically Ubuntu or CentOS.
• Availability: Ability to work On-Site with a varied shift schedule (days/evenings) and travel up to 25% of the time. Your schedule will be 4/10-hour days per week.

Nice To Haves

• Hands-on experience with RHEL, CentOS, or Ubuntu.
• Experience managing Microsoft Server environments.
• Familiarity with VMware, Proxmox, or KVM.
• Knowledge of switching, routing, firewalls, and VPNs.
• Familiarity with Android MDM and working in secure/classified environments.
• Familiarity with Ansible, GitLab, and AWX.

Responsibilities

• Take ownership of the infrastructure monitoring systems; ensure 100% visibility on system health and accurately categorize alerts to reduce noise and focus on critical events.
• Demonstrate the ability to independently triage and mitigate system issues, escalating only the most complex events according to operational policies.
• Execute routine patching cycles for servers and infrastructure, ensuring compliance with organizational security standards and minimizing downtime.
• Diagnose and repair faulty hardware within defined SLAs and maintain strict configuration management standards across Linux and Microsoft environments.
• Provide high-touch support ensuring customer needs are met with professionalism and technical accuracy.
• Design, document, and continuously improve Standard Operating Procedures (SOPs) to support operational excellence.

Benefits

• Flexible PTO + holidays
• Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions.
• Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance
• Employer Contribution to Health Savings Account (HSA)
• Learning & Development opportunities
• Professional coaching services
• Get the technology you want to do your job
• We have free daily snacks & drinks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees