NOC Engineer

Proofpoint•Draper, UT

4d•$23 - $43

About The Position

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role As an Operations Engineer, you will be part of an international team that monitors and maintains more than 14,000 servers, and 250 network devices located in more than 8 data centers worldwide. NOC Engineers troubleshoot and resolve routine and complex network, hardware, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems. Given the global nature of our business our Engineers work in a rotating shift pattern.

Requirements

Previous experience of working within a Network Operations Center (NOC) or Operations environment.
Knowledge of Linux (command line).
Previous experience with bash and or Python or other Linux scripting/ programming languages.
Previous experience with monitoring tools (Nagios preferred.)
Familiarity with trouble ticketing systems (Jira, lighthouse, Bugzilla, etc.)
Experience troubleshooting Linux.
Exceptional interpersonal, communication, initiative, and leadership abilities.
Effective analytical, planning, organizational, and documentation skills.
Proven ability to multitask and prioritize while under pressure.
Experience working with Fortune Global 500, highly integrated, multi-vendor ecosystems with OC to OC communications.
US citizenship required

Nice To Haves

LINUX and/or MS certifications are an asset

Responsibilities

Monitor internal and production systems and escalating/paging level two engineers.
Work trouble tickets effectively and efficiently and engage Engineering, Support, QA, and other personnel in accordance with established processes and procedures.
Document problem descriptions and provide detailed problem diagnosis with accuracy and in compliance with established practices.
Review and update the status of problems in trouble-ticketing system.
Assist in maintaining Operations documentation including support guides, knowledge base articles, and procedures.
Participate in the transfer of information from one shift to the next.