NOC Engineer II

FiberLight LLC•Allen, TX

About The Position

This NOC Engineer II position is responsible for applying in-depth knowledge of the network and networking protocols, along with excellent communication skills, to troubleshoot all issues that arise. The primary function is to perform escalated network repair, execute tactical projects, and own overall network troubleshooting once alerted by the monitoring tool.

Requirements

Minimum 3 years of NOC experience required
Telecommunications (or related field) experience preferred
Flexibility to work any shift (days or nights). Shifts typically do not change once established
Understanding of Linear and Ring topologies
Understanding of Ethernet and Routed Networks
Strong verbal and written communication skills
Good troubleshooting skills and methodologies
Ability to identify risks/issues and develop recommendations for resolution
Attention to detail with good organizational capabilities

Nice To Haves

DWDM experience preferred

Responsibilities

Continuous monitoring and management of the FiberLight network to ensure alarm receipt and processing procedures are followed
Generating and processing tickets for technical support and service
Identifying alarms, raising requests, performing diagnostics of the problem, and dispatching as required to the appropriate Carriers or field service technicians
Technical proficiency with layer 1, 2, and 3 networking
Layer 2 technical proficiency with VLAN Tagging, VLAN encapsulation (Q-in-Q)
Layer 3 technical proficiency with BGP, OSPF, and MPLS
Updating and maintaining all database and circuit records.
Conducting detailed MOP reviews to ensure minimal customer impact during scheduled maintenance
Understanding, applying, and maintaining network standards as documented by Architecture & Engineering
Performing these responsibilities in a high-pressure, short timeline environment, which includes managing and responding to aggressive customers