NOC Engineer I

FiberLight LLC • Plano, TX

4d

About The Position

The NOC Engineer I plays a key role in monitoring, troubleshooting, and supporting the performance and stability of customer networks. This role requires a solid understanding of networking fundamentals, strong analytical skills, and excellent communication. The NOC Engineer I is responsible for identifying and resolving issues, performing initial diagnostics, and escalating incidents appropriately to internal teams or external partners.

Requirements

• High school diploma or equivalent required.
• Minimum 1 year of NOC or transport network operations experience.
• Education in Telecommunications or related fields preferred.
• A combination of education and experience is acceptable.
• Experience with optical and routing equipment (Fujitsu Flashwave, Ciena, MRV OptiSwitch, Juniper MX/EX, Force 10).
• Strong understanding of the OSI Model, Ethernet, routed networks, and linear/ring topologies.
• Familiarity with protocols such as MPLS, IS-IS, BGP, and OSPF.
• Ability to quickly isolate, diagnose, and escalate network issues.
• Strong verbal and written communication.
• Solid troubleshooting and analytical skills.
• Ability to identify issues, assess risks, and recommend solutions.
• Detail-oriented with strong organizational and time-management abilities.
• Able to work independently and collaboratively.
• Flexibility for shift work and on-call rotation.
• Must be able to sit, stand, walk, stoop, kneel, and reach.
• Must be able to speak, write, read, and understand English.
• Must have visual acuity.
• Must be able to lift 0-25 pounds.

Nice To Haves

• Preferred certifications: CCNA/CCNP, CE-A/CE-P, CECP, JNCIA/JNCIP.

Responsibilities

• Monitor network performance and alarms in real time, ensuring that all alerts are processed quickly and accurately in accordance with established procedures.
• Create, manage, and update trouble tickets; respond promptly to phone calls, emails, and system notifications related to technical support.
• Perform Tier I diagnostics to identify, validate, and triage issues; escalate incidents to internal engineering teams, carriers, or field technicians as needed.
• Coordinate dispatch of field service technicians and/or parts based on troubleshooting results and service requirements.
• Provide clear, professional communication to customers, including status updates, troubleshooting guidance, and escalation details.
• Deliver technical feedback to Engineering teams regarding recurring issues, product performance, and potential design or process improvements.
• Adhere to and maintain network standards, documentation, and operating procedures established by the Architecture & Engineering team.
• Operate effectively in a high-pressure, time-sensitive environment while managing competing priorities and occasionally working with demanding customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees