Agent Confirmations New Member Journey CC
About The Position
As an NMJ Confirmations Agent, you will ensure a seamless new member experience by confirming package details with members, owners, and guests, verifying accuracy and qualifications, and updating records in Clarity/VOICE. You’ll also handle guest concerns, rebook missed tours promptly, and review tour details for accuracy to support successful bookings and overall company success. HGV now offers Day One Team Member Benefits! Are you looking to grow your career and be rewarded for your successes? Don’t miss this opportunity to join our outstanding Marketing Team and experience the perks of working with an industry leader! Why do Team Members like working for us: Day 1 Benefit Eligibility Driven base pay Recognition Programs and Rewards Discounted Hilton hotel rates worldwide! 401(k) program with company match. Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities Daily Pay Option Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification. We're seeking highly-motivated, goal-oriented Marketing Executives who thrive in fast-paced environment. Not only do we offer competitive pay and excellent benefits, we are committed to helping you grow through paid training and leadership development programs.
Requirements
- High School Diploma or equivalent.
- Computer proficiency in Microsoft Word, Excel and Outlook.
- Excellent telephone and customer relation skills
- Strong administrative skills; detail oriented.
- Able to meet productivity standards.
Responsibilities
- Calls and confirms all members, owners, and guests to review the details of their package.
- Verifies all information is correct and guest fully qualified
- Updates all guest lists and notes in Clarity/VOICE to show the most up to date guest information.
- Handles all guest issues as they arise during the confirmation process and performs other related duties as assigned.
- Tracks all members, owners, and guests who no show their tour and call them within two (2) hours to rebook the tour.
- Reviews tour for accuracy in booking, not limited to but including, correct tour time, box code, event coordinator, market program, notes, and off property contact.
Benefits
- Day 1 Benefit Eligibility
- Driven base pay
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- Daily Pay Option Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
