NMCI / Flank Speed End User Support Specialist

Prevailance, Inc.•Jacksonville, FL

34d

About The Position

This position is contingent upon successful proposal submission and contract award. Prevailance is seeking an experienced NMCI / Flank Speed End User Support Specialist to provide responsive, hands-on technical support across headquarters and ashore subordinate commands. This role ensures reliable access to Navy information systems, maintains accurate accountability of assets, and supports end users in a dynamic operational environment. Travel may be required.

Requirements

5+ years of experience with NMCI architecture and Flank Speed cloud collaboration tools
5+ years of experience with DoD cybersecurity protocols, asset accountability, and information assurance
3+ years demonstrating lifecycle management experience for seats, peripherals, and CLINs
Experience planning, tracking milestones, and reporting
Demonstrated hardware, software, and network troubleshooting ability
Ability to support end users across ashore Navy commands
Knowledge of SECNAV M-5510 and SECNAV 5239.3 Series requirements
Knowledge of user account management, group policies, and cloud identity services
Knowledge of DoD IT systems, cybersecurity policies, and assurance practices
Understanding of common productivity software, printers, and hardware used in Navy environments
U.S. Citizenship required
High School diploma or GED
CompTIA Security+ (DoD 8570 compliant)
Microsoft 365 Certified: Modern Desktop Administrator Associate
Ability to obtain and maintain a Secret security clearance

Nice To Haves

Associate’s or higher in IT, Computer Science, or a related field
CompTIA A+ and/or Network+
ITIL Foundation certification
Familiarity with military rank and organizational structures
Knowledge of military terminology

Responsibilities

Provide end user support for NMCI/Flank Speed systems, hardware, software, and collaboration tools
Respond to technical issues affecting headquarters staff and assist with maintenance and upkeep of NMCI seat management across ashore commands
Deliver periodic NMCI Program Maintenance reports to support CIO budgeting requirements
Provide hands-on troubleshooting for issues not requiring NMCI Help Desk intervention
Configure laptops and systems to enable remote access for staff travel
Maintain accurate inventory of NMCI and government assets
Assist with the setup, maintenance, and troubleshooting of printers and peripheral devices
Manage, maintain, and track NMCI seats, peripherals, and associated CLIN orders for headquarters and subordinate commands
Participate in program reviews, status updates, planning meetings, and project assessments