NLP Engineer, Assistant Vice President
About The Position
Design, develop, and deploy sophisticated virtual assistants and chatbots using leading AI platforms. Implement robust natural language processing (NLP) models for intent recognition, entity extraction, and context management to ensure accurate and human-like conversations. Leverage NLP Tools for intent development and creating intelligent bot interactions. Build and maintain agentic bots capable of understanding and responding to user needs proactively. Integrate bots seamlessly with backend systems via APIs, connecting them to live chat platforms and other communication channels. Design and implement secure data storage and retrieval mechanisms for user data, leveraging databases like MongoDB, SQL, or other NoSQL solutions. Develop comprehensive error handling and fallback systems to ensure a smooth user experience, including intelligent handoff to human agents when necessary. Adhere to user data privacy best practices, safeguarding sensitive information and ensuring compliance with relevant regulations. Create bots equipped with features such as FAQ automation, engaging small talk capabilities, rich content rendering, account troubleshooting, and seamless live agent handover. Stay at the forefront of AI advancements, exploring and integrating the latest GenAI platforms like Gemini and GPT for seamless integration.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 5+ years of proven experience as a Software Developer, with a strong focus on building AI-powered applications
- Hands-on experience in developing virtual assistants and chatbots using AI platforms and microservices, including Kore.AI
- Proficiency in Python or JavaScript/TypeScript, demonstrating strong programming fundamentals
- Solid understanding and practical experience in NLP concepts and techniques
- Experience with API integrations, connecting bots to various backend systems and platforms
- Familiarity with database management and data security best practices
- Strong problem-solving skills and the ability to work independently and as part of a team
- Excellent communication and collaboration skills
- Experience with cloud platforms (AWS, Azure, GCP)
- Bachelor's degree/University degree or equivalent experience
Responsibilities
- Design, develop, and deploy sophisticated virtual assistants and chatbots
- Implement robust natural language processing (NLP) models for intent recognition, entity extraction, and context management
- Leverage NLP Tools for intent development and creating intelligent bot interactions
- Build and maintain agentic bots capable of understanding and responding to user needs proactively
- Integrate bots seamlessly with backend systems via APIs
- Design and implement secure data storage and retrieval mechanisms for user data
- Develop comprehensive error handling and fallback systems
- Adhere to user data privacy best practices
- Create bots equipped with features such as FAQ automation, engaging small talk capabilities, rich content rendering, account troubleshooting, and seamless live agent handover
- Stay at the forefront of AI advancements, exploring and integrating the latest GenAI platforms like Gemini and GPT for seamless integration
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
