Nissan Service Manager

Schomp Automotive Group

7d • $120,000 - $160,000 • Onsite

About The Position

Guided by our core values, our Service Team focuses on the guest experience and going the extra mile to exceed their expectations. If you are someone who likes providing the highest level of hospitality in all situations, we have the job for you! Our organization is a place with limitless advancement opportunities...if you’re looking for a career, not just a job, we hope you will consider Schomp Automotive. Schomp wants to change the way you see a career in the automotive industry. Every day we strive to deliver the best experiences possible for both our employees and customers. From benefits and perks, to upward mobility and career growth, our opportunities and standards exceed the industry standard. There’s a reason why Schomp was a 2018 Finalist for “Best Companies to Work for in Colorado.” This is where you’ll discover the Schomp difference. You love helping people. We are in the people business and cars are what connect us with people. Schomp employees strive to create the best experience for the customers we serve and the people that we work with on a daily basis. It doesn’t matter if you have automotive experience or not. If you’re passionate about working with great people and delivering an exceptional experience for customers, Schomp is the place for you. Schomp Automotive cares about our shared future. A driving goal is to help sustain and support the communities where we live and work. Children’s initiatives, specifically focusing on wellness and education, are our primary focus, but we offer general community support as well. A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistent, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.

Requirements

• Two years’ experience as a Service Manager is preferred.
• 4-year degree in a relevant field or equivalent experience.
• Experience implementing new policies and procedures to grow the profitability of the Service Department.
• High School Diploma or equivalent work experience.
• Must possess and maintain a valid driver license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Responsibilities

• Responsible for the Service department customer satisfaction scores, which must be maintained at or above the manufacturer’s benchmark level.
• Maintain departmental compliance with manufacturer warranty and policy procedures.
• Ensure an efficient team environment, support Shop Foreman with providing correct work mix.
• Ability to correctly set and maintain team budgets to meet store gross profit expectations.
• Meet with Service Advisors regularly to review goals/objectives.
• Develop and support action plans to help the Service team achieve their goals/objectives.
• Advanced knowledge of fixed operations, management, and wholesale relations.
• Responsible for Service Department metrics including Shop targets on Comebacks, Productivity, Efficiency, CP/RO ELR targets, and CP hours per RO targets.
• Interact with all customers in an enthusiastic, professional, courteous, and helpful manner, striving for complete customer satisfaction at all times.
• Promptly follow-up with customers and fully answer their questions and address their concerns.

Benefits

• Full suite of insurances - medical, dental, vision, life
• Pet insurance, you read that right, insurance for your furry or not so furry friends
• 401(k) with company match
• Paid Time off - Vacation, sick
• Short term and long term disability
• Accident insurance
• On site Gym/ Gym reimbursement
• Commitment to your career growth and professional development
• The best part of automotive: Employees are eligible for discounts on vehicles, parts and service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED