Nissan Service Manager

Schomp • Littleton, CO

4d • $120,000 - $160,000

About The Position

Guided by our core values, our Service Team focuses on the guest experience and going the extra mile to exceed their expectations. If you are someone who likes providing the highest level of hospitality in all situations, we have the job for you! Our organization is a place with limitless advancement opportunities...if you’re looking for a career, not just a job, we hope you will consider Schomp Automotive.

Requirements

• Two years’ experience as a Service Manager is preferred.
• 4-year degree in a relevant field or equivalent experience.
• Experience implementing new policies and procedures to grow the profitability of the Service Department.
• High School Diploma or equivalent work experience.
• Must possess and maintain a valid driver license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Responsibilities

• Responsible for the Service department customer satisfaction scores, which must be maintained at or above the manufacturer’s benchmark level.
• Maintain departmental compliance with manufacturer warranty and policy procedures.
• Ensure an efficient team environment, support Shop Foreman with providing correct work mix.
• Ability to correctly set and maintain team budgets to meet store gross profit expectations.
• Meet with Service Advisors regularly to review goals/objectives.
• Develop and support action plans to help the Service team achieve their goals/objectives.
• Advanced knowledge of fixed operations, management, and wholesale relations.
• Responsible for Service Department metrics including Shop targets on Comebacks, Productivity, Efficiency, CP/RO ELR targets, and CP hours per RO targets.
• Interact with all customers in an enthusiastic, professional, courteous, and helpful manner, striving for complete customer satisfaction at all times.
• Promptly follow-up with customers and fully answer their questions and address their concerns.

Benefits

• Full suite of insurances - medical, dental, vision, life
• Pet insurance, you read that right, insurance for your furry or not so furry friends
• 401(k) with company match
• Paid Time off - Vacation, sick
• Short term and long term disability
• Accident insurance
• On site Gym/ Gym reimbursement
• Commitment to your career growth and professional development
• The best part of automotive: Employees are eligible for discounts on vehicles, parts and service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees