NiQ Operations Coordinator
About The Position
IBEX IT Business Experts is seeking a detail-oriented and proactive NiQ Operations Coordinator to support the day-to-day operations of NiQ (NectariQ), our supplier management and engagement platform. Reporting directly to the Director of NiQ, this role plays a critical part in ensuring operational efficiency, strong user and supplier experiences, and consistent execution of administrative, compliance, and support processes. The ideal candidate is highly organized, comfortable working across systems and stakeholders, and thrives in a fast-paced, growth-oriented environment. This role blends administrative excellence with operational coordination, making it ideal for someone who enjoys supporting leadership while also owning processes, documentation, and execution.
Requirements
- 2–4 years of experience in operations support, administrative coordination, or a similar role
- Strong proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint); ability to quickly learn new platforms and tools
- Experience supporting leadership and cross-functional teams in a fast-paced environment
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- High attention to detail and commitment to accuracy
- Excellent written and verbal communication skills
- Must have current U.S. work authorization
- Alignment with IBEX Core Values and commitment to maintaining confidentiality
- Proactive and anticipatory; think ahead and take initiative
- Highly organized with strong time-management skills
- Professional and discreet with sensitive or confidential information
- Adaptable and flexible in a growing, evolving environment
- Clear communicator who can work effectively across teams and leadership levels
- Customer- and service-oriented mindset for both internal and external stakeholders
- Problem-solver who approaches challenges with a solutions-focused attitude
Nice To Haves
- Experience supporting SaaS platforms, supplier management, compliance, or reporting is a plus
- Comfortable working independently in a remote-first environment
Responsibilities
- Provide direct operational and administrative support to the Director of NiQ
- Manage calendars, meetings, agendas, action items, and follow-ups to ensure priorities remain on track
- Assist with the preparation of presentations, reports, training materials, and internal documentation
- Maintain organized records, trackers, and workflows related to NiQ operations
- Coordinate new user setup, role assignments, and access management within the NiQ platform
- Support supplier onboarding activities, including communications, training coordination, and documentation
- Assist with creation and maintenance of cheat sheets, training guides, and process documentation
- Provide first-level helpdesk and outreach support for users and suppliers
- Support supplier vetting, compliance documentation, and review processes
- Assist with audits, reviews, and preparation of supporting materials
- Support reporting related to user adoption, spend campaigns, and internal metrics
- Ensure data accuracy, consistency, and timely updates across systems and trackers
- Assist with internal communications, adoption email campaigns, and engagement efforts
- Coordinate with internal teams, business leaders, and external partners to support NiQ initiatives
- Track requests, deadlines, and deliverables to ensure timely execution
- Identify opportunities to streamline administrative and operational processes
- Support ad hoc projects and cross-functional initiatives related to NiQ growth and adoption
- Contribute to the continuous improvement of NiQ operational workflows
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
