Nightlife Operations Manager
About The Position
The Liberty Hotel, a Marriott Luxury Collection Hotel, is rich with history and full of ornate architecture. A full-service property that is committed to turning moments into memories for our guests. We strive to offer competitive wages and benefits in comparison with other hotels in Boston. We foster an incredible service culture with our associates. We truly believe that by taking great care of our associates, in return, associates will take great care of our guests. We empower our associates to achieve their fullest potential, to learn and grow with us in an environment that values internal promotion and other growth opportunities. We are pleased to offer discounted commuter passes, incentive programs, pet insurance, Marriott room discounts for friends and family and many more. We are seeking self-motivated, people-oriented individuals who value guest services. We cherish people who are genuinely passionate about the true definition of hospitality. If this sounds like you, come join our team! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Plan and manage the Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.
Responsibilities
- Manage day-to-day evening and late-night operations across assigned food and beverage outlets, including restaurant service, nightlife activations, and related service periods, as directed by F&B leadership.
- Lead nightlife execution, including DJ-driven programming, high-volume weekends, and special events, ensuring consistent service, guest experience, and brand standards along with the Restaurant General Manager and PR & Nightlife Manager.
- Interview, hire, train, develop, and retain associates; provide coaching, performance feedback, and recommend disciplinary action when appropriate.
- Ensure compliance with all LSOPs, SOPs, safety standards, and federal, state, and local regulations while maintaining a high level of service and hospitality.
- Monitor guest trends, feedback, and operational performance; resolve issues in real time and make recommendations to enhance future revenue and guest satisfaction.
- Oversee cleanliness, maintenance, and sanitation of assigned outlets and equipment to protect assets and ensure regulatory compliance.
- Collaborate with cross-functional teams, including Events, Marketing, Security, and Hotel Operations, to ensure seamless nightlife execution.
- Maintain reliable attendance and availability during evenings, weekends, and holidays, and perform additional job-related duties as assigned.
Benefits
- HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
- For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
- Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
- HEI also provides pet insurance through the ASPCA.
- For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
- Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
- Specific details and eligibility of these programs vary by location and employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
