Night Weekend PBX Operator

DRISCOLL HEALTH PLAN • Corpus Christi, TX

2d • Onsite

About The Position

Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. General Purpose of Job: Operation of the Hospital’s calls handling system. Answers all incoming calls promptly and courteously. Completes the necessary service. Pages hospital staff, doctors and other personnel. Locates doctors and other staff who are “on Call and delivers messages. Monitors and plays vital role in all code alarms. Exercising appropriate age-specific communication skills when interacting with customers, patients, and families. Exercising appropriate age-specific safety practices when interacting with customers, patients, and families. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required. Always maintains utmost level of confidentiality. Adheres to hospital and departmental policies and procedures. Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and integrity guidelines Answers all telephone calls coming into the hospital main switchboard and forwards them to the appropriate person. Receives any messages or records from personnel and relays as appropriate. Pages physicians making rounds, hospital staff and resident physicians on call. Maintains calls and messages for Driscoll clinics and physician’s offices after hours, weekends and holidays. Maintains a list of employee names and numbers as provided by the Human Resources department. Ensures all pending messages and information is relayed to on-coming relief operators. Monitors fire alarm console(s) and other systems in the Communication’s room and follows pre-determined protocols when these systems go into alarm. Utilize electronic system directories within the switchboard to verify staff/patient/departmental information (i.e. extensions, pager #’s, room #, etc) Follows departmental protocols for insuring patient confidentiality. Education and/or Experience: High School Diploma or general education degree (GED); 6 to 12 months related call center or PBX operator experience and/or training; or equivalent combination of education and experience. Personal computers basic skills experience. Ability to type requests, messages, documentation, etc… Until all children are well. Driscoll Children’s Hospital and its specialty centers, urgent care centers, and after-hours facility serve a vast area covering 31 South Texas counties. The hospital is a 191-bed tertiary care center offering 32 medical and 13 surgical specialties. Combined with our non-profit, community-based Health Plan, Driscoll Health System is an exceptional workplace for anyone with a big heart and a drive for success. Smiles, hugs and a soothing touch are as much a part of Driscoll’s approach to treating children as is its advanced medical treatments and technologies. The core values at Driscoll Heath System are: Compassion, Advocacy, Respect, Excellence, and Stewardship. These values are exemplified through every position - from treating the most critical patients hands-on, to maintaining a clean environment, to keeping the organization running from behind the scenes. We invite you to learn about Driscoll’s rich history and explore the laidback lifestyle South Texas has to offer.

Requirements

• High School Diploma or general education degree (GED)
• 6 to 12 months related call center or PBX operator experience and/or training; or equivalent combination of education and experience.
• Personal computers basic skills experience.
• Ability to type requests, messages, documentation, etc…

Responsibilities

• Answers all telephone calls coming into the hospital main switchboard and forwards them to the appropriate person.
• Receives any messages or records from personnel and relays as appropriate.
• Pages physicians making rounds, hospital staff and resident physicians on call.
• Maintains calls and messages for Driscoll clinics and physician’s offices after hours, weekends and holidays.
• Maintains a list of employee names and numbers as provided by the Human Resources department.
• Ensures all pending messages and information is relayed to on-coming relief operators.
• Monitors fire alarm console(s) and other systems in the Communication’s room and follows pre-determined protocols when these systems go into alarm.
• Utilize electronic system directories within the switchboard to verify staff/patient/departmental information (i.e. extensions, pager #’s, room #, etc)
• Follows departmental protocols for insuring patient confidentiality.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees