NIGHT SUPERVISOR

MOUNTAIN VIEW CO-OP

4d•Onsite

About The Position

The position is an essential point of contact for Mountain View Co-op (MVC) customers. The Night Supervisor (NS) must maintain a positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness. Leading by example, the LC will represent MVC in the best possible manner, working and behaving respectfully and professionally. The LC must embrace and exhibit MVC’s philosophy and culture of customer service. REPORTING RELATIONSHIP Reports to the Location Manager. ESSENTIAL DUTIES & RESPONSIBILITIES Establish and maintain a positive customer service experience. Establish and maintain a positive experience for MVC customers, clients, and vendors, through professional interpersonal interactions. Report for duty in a fit condition, complying with the location dress code and acceptable personal hygiene. Handle any customer complaints in a prompt and professional manner. Provide feedback to Managers. Assist with supervising location staff and delegating workload. Uphold MVC policies and procedures. Process orders and purchase inventory as needed. Ensure the location is properly stocked and faced. Ensure that perishable products are rotated and refrigerated as required. Maintain a clean and orderly store. Be aware of all promotions and specials. Inform customers of promotions and specials, and suggest related products for purchase. Inform all customers of any safe product handling procedures. Maintain accurate cash control. Follow MVC’s credit policy. Operate the Point of Sale (POS) system. Ensure that if any Triple E/Epicor transaction have an error, enough information is provided so that the fuels balance. Assist in any facility and equipment maintenance when applicable. Assist in competitive market analysis to maintain margins for MVC. Maintain and increase profitability and sales. Be responsible for nightly drops. Practice and encourage workplace safety. Handle and work in proximity to flammable materials, such as diesel fuel, unleaded gasoline, kerosene, and propane, as well as toxic chemicals, such as herbicides and other agricultural chemicals which affect public safety or public health. Other duties as assigned.

Requirements

Knowledge and understanding of: Customer service, Phone etiquette, Organization, Basic math, MVC products and purposes, Word processing and spreadsheet programs, Safety rules, procedures, and practices
Ability to: Establish effective working relationships with management, co-workers, and the general public. Report to work on-time and as scheduled. Communicate effectively with others in both technical and non-technical terms. Operate a personal computer utilizing word processing, spreadsheet, and database applications appropriate to the assigned duties. Follow verbal and written instructions. Work varied shifts and days as required of the position.
High School diploma or GED
Valid Driver’s License issued by the State of Montana
Clarity of speech and hearing that permits the employee to communicate effectively with internal and external customers.
Clarity of vision to include; near and far vision, ability to focus while operating computers and viewing monitors, and ability to read printed materials.
Manual dexterity that permits the employee to operate a personal computer, organize files, handle products, and operate equipment.
Ability to lift 50 pounds.
Ability to walk, stand, and reach for the duration of the shift.
Ability to occasionally stoop, kneel, and climb.

Nice To Haves

Prior customer service experience

Responsibilities

Establish and maintain a positive customer service experience.
Establish and maintain a positive experience for MVC customers, clients, and vendors, through professional interpersonal interactions.
Report for duty in a fit condition, complying with the location dress code and acceptable personal hygiene.
Handle any customer complaints in a prompt and professional manner.
Provide feedback to Managers.
Assist with supervising location staff and delegating workload.
Uphold MVC policies and procedures.
Process orders and purchase inventory as needed.
Ensure the location is properly stocked and faced.
Ensure that perishable products are rotated and refrigerated as required.
Maintain a clean and orderly store.
Be aware of all promotions and specials.
Inform customers of promotions and specials, and suggest related products for purchase.
Inform all customers of any safe product handling procedures.
Maintain accurate cash control.
Follow MVC’s credit policy.
Operate the Point of Sale (POS) system.
Ensure that if any Triple E/Epicor transaction have an error, enough information is provided so that the fuels balance.
Assist in any facility and equipment maintenance when applicable.
Assist in competitive market analysis to maintain margins for MVC.
Maintain and increase profitability and sales.
Be responsible for nightly drops.
Practice and encourage workplace safety.
Handle and work in proximity to flammable materials, such as diesel fuel, unleaded gasoline, kerosene, and propane, as well as toxic chemicals, such as herbicides and other agricultural chemicals which affect public safety or public health.
Other duties as assigned.