Night Shelter Advocate

HOMELESS ALLIANCE • Oklahoma City, OK

1d • $16 - $16 • Onsite

About The Position

As an Advocate at the Homeless Alliance Night Shelter, you will play a critical role in providing compassionate support and assistance to individuals experiencing homelessness during the overnight hours. Your primary responsibility will be to ensure the safety, well-being, dignity and worth of shelter guests. This role requires empathy, strong communication skills, crisis intervention abilities, and a commitment to making a positive impact on the lives of the clients. Additional areas of responsibility include, but are not limited to, effective collaboration with partner agencies and organizations; communications with clients about services and community opportunities; ensuring laundry is properly managed, daily cleaning, distribution of hygiene items, maintaining the pet kennel area, and monitoring clients’ carts and belongings.

Requirements

• Willing to work early or late shifts (3:30pm-11:30pm; 11:00pm-7.00am)
• Willing to work overnight shifts as needed.
• Must be willing to work holidays.
• The ability to work flexibly to the differing demands of the role: working with people, completing the daily activities of the Night Shelter, dealing professionally with colleagues from partnering agencies
• Very effective people skills: Ability to demonstrate empathy
• Exceptional listening skills
• Ability to use defusing techniques to deal with conflict
• Able to relate well with people from a variety of diverse backgrounds: especially clients who are vulnerable, those with mental illness, and substance use, etc.
• Work in a fast paced and slower paced environment, depending on the time of the shift.
• IT literate: confident user of Microsoft365, MS word, excel, email, and internet browsing.
• Perform other duties and responsibilities as requested in a professional, courteous, and helpful manner.

Nice To Haves

• Prefer a High School diploma or GED

Responsibilities

• Complete all tasks required to open and/or close the night shelter.
• Complete all tasks required to operate a low barrier night shelter.
• Will be required to be flexible with scheduling.
• Manage guests using showers and facilities and assist with the associated tasks.
• De-escalate any conflict or crisis situations that may arise between guests during the shift.
• Build effective relationships with the agency representatives that result in positive engagements with guests.
• Maintain appropriate records in data management system.
• Other duties as assigned.

What This Job Offers

• Education Level: High school or GED