Night Relief Auditor/Front Desk (PT or FT) - Luxury Beach Hotel

Pelican Grand Beach Resort•Fort Lauderdale, FL

1d•Onsite

About The Position

Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please! The Pelican Grand Beach Resort in Ft. Lauderdale Beach is looking for a new Night Auditor/Front Desk Agent. Come play with us! If you are PASSIONATE about BEST in SERVICE, here is why you want to work for us…. At THE PELICAN GRAND BEACH RESORT, we passionately strive to be the best and create excellence in everything we do. More than a slogan, we empower our employees to make positive impacts BY providing genuine service, the relationships we build with our guests and creating unforgettable experiences. We are a very diverse team with a ton of personality that often celebrates our employees accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family. We also offer benefits such as: · 401K (and 401K matching) · HUGE employee discounts · Multiple parking options · One free meal during your shift · Many recognition programs · Referral programs · Growth opportunities The Night Auditor/Front Desk Agent will: Execute guest reservation, check-in, check-out, payment and service procedures as outlined in hotel's standard procedures. Maintain a friendly and hospitable attitude with guests and coworkers. Maintain presence at desk during all hours of operation and communicate effectively with individuals inside and outside the facility. Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner. Ensure collections, including credit card and direct bill, are executed in accordance with company policies. Ensure front desk and office (including files) are maintained in clean and organized manner. Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information. Respond quickly and appropriately to emergency situations. Maintain proper control over keys, safe deposits, and all company and guest property. Quote daily rates properly and issue credits in accordance with company philosophy, using good judgment. At Pelican Grand Beach Resort, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Requirements

Be able to work overnight - 11pm to 7am (or longer as may be needed)
Ability to respond quickly and appropriately to emergency situations
Experience in accurate cash handling and credit cards
Experience in maintaining security of confidential information, including guest registration and credit card information
Experience working with a computer, including data entry
Ability to work well independently
Listening skills to ensure accurate understanding of guest wishes
Composure to work effectively under pressure
Address and resolve guest problems or concerns professionally and effectively
Approachable to encourage effective communication with guests and fellow team members
Must be able to speak, read, write, and understand English
Must be able to pass a background check
Must be legally eligible to work in the United States

Responsibilities

Execute guest reservation, check-in, check-out, payment and service procedures as outlined in hotel's standard procedures.
Maintain a friendly and hospitable attitude with guests and coworkers.
Maintain presence at desk during all hours of operation and communicate effectively with individuals inside and outside the facility.
Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
Ensure collections, including credit card and direct bill, are executed in accordance with company policies.
Ensure front desk and office (including files) are maintained in clean and organized manner.
Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information.
Respond quickly and appropriately to emergency situations.
Maintain proper control over keys, safe deposits, and all company and guest property.
Quote daily rates properly and issue credits in accordance with company philosophy, using good judgment.