Hotel Communications Operator/Front Desk Agent (FT) - Luxury Beach Resort

Pelican Grand Beach Resort•Fort Lauderdale, FL

5d•Onsite

About The Position

Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please!We are a fun, fast paced, diverse team and an upbeat place with a great atmosphere. We have a lot of fun working together and we believe that our team is the key to our success! At Pelican, we often celebrate our employees’ accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family. If you are PASSIONATE about BEST in SERVICE, here is why you want to work for us….At THE PELICAN GRAND BEACH RESORT, we passionately strive to be the best and create excellence in everything we do. More than a slogan, we empower our employees to make positive impacts BY providing genuine service, the relationships we build with our guests and creating unforgettable experiences. Job Summary As the Hotel Communication PBX Operator and Front Desk Agent and, you will serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Requirements

Must be passionate about guest services
Must be able to work holidays/weekends
Must be willing to work in a fun team environment
1+ yrs experience work experience as a Hotel Front Desk Agent, Receptionist or similar role.
High School graduate; some college preferred.
Excellent communication proficiency required.
Flexibility with work schedule required.
Customer service and solutions oriented.
Must have excellent interpersonal and sales-related skills.
Excellent organizational skills.

Nice To Haves

Experience with hotel reservations software a plus.
Understanding of how travel planning websites operate, like Booking and TripAdvisor.

Responsibilities

Answering phones attending to guest telephone inquiries with care and high regards.
Delegating the call to the appropriate person or department relating to escalated matters that require resolution.
Manage online and phone reservations.
Provide information about our hotel, available rooms, rates and amenities.
Welcome guests upon arrival and perform all check-in, assign room, inform customers about payment methods and verify their credit card data.
Register guests and collect necessary information (like contact details and exact dates of their stay).
Provide information about our hotel, available rooms, rates and amenities.
Perform all check-out tasks.
Respond to clients’ complaints in a timely and professional manner.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
Post all charges without delay and update the folios.
Upsell additional facilities and services, when appropriate.
Communicate with Housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs.