Night Dispatcher (2932)

Westmed Ambulance Services•San Leandro, CA

1d•$26 - $29

About The Position

Westmed Ambulance Service is one of the largest private ambulance providers in Northern California. The Operations team is responsible for Emergency and Non-Emergency calls throughout East and South Bay Counties of Northern California. Come grow your career with us and learn why we are the quality ambulance service of choice for so many. The Night Dispatchers are the point of contact for both drivers and customers, as such, have all the information needed to make transports successful. A Westmed Dispatcher will ensure that ambulance transports run smoothly by coordinating with customers, providing precise logistics for EMT's to follow along on their routes, and coordinating transport times. Ambulance Dispatch experience preferred but not required.

Requirements

Must have good auditory abilities
Must be able to type 45 wpm or greater
Must have excellent oral and written communication skills
High school diploma or equivalent
Ability to handle high stress situations and call volumes
Ability to work nights, weekends and holidays

Nice To Haves

Emergency Medical Technician/Emergency Medical Dispatch certificate highly desired (not required)

Responsibilities

Answering multi-line phone system
Dispatching ambulances to calls
Strong ability to multitask between phone calls, communications from ambulance crews, and county radios
Provide positive customer service both internally and externally
Manage unit utilization throughout the day
Maintain the daily schedule of calls and adjusting as necessary throughout the day
Have a good understanding of Bay Area freeways, hospitals, and traffic patterns
Providing directions to crews as needed
Provide timely reports to the management team
Communicating daily reports to managers
Call transcribing into a Zoll CAD system