Dispatcher (Late night / Weekends)

Apex Service Partners • Elmsford, NY

3d • $20 - $26

About The Position

Are you a highly organized problem‑solver who thrives in a fast‑paced environment? We’re looking for a dedicated Dispatcher to join our team during late‑night and weekend shifts . In this role, you’ll be the central hub of communication by coordinating technicians, supporting customers, and ensuring service operations run smoothly around the clock.We're seeking someone who is passionate about helping people and wants to be part of improving lives every day. As a member of the Apex Service Partners family, Bruni & Campisi offers the opportunity to grow within a company known for its innovation, excellence, and strong commitment to both employees and customers. If you’re eager to make a positive impact and join a growing team, this is the opportunity for you! Immediate start available Bonuses and spiffs available based on performance

Requirements

• Prior experience in dispatching or customer service within plumbing, electrical, or service‑technician environments is preferred.
• 2+ years of dispatch experience .
• 2+ years of customer service experience .
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Effective problem‑solving skills and the ability to perform well under pressure.
• High attention to detail and accuracy.
• Ability to work both independently and as part of a team.
• Flexibility to work varying shifts, including late nights and weekends .

Responsibilities

• Schedule and dispatch technicians for service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency, customer needs, and technician availability.
• Monitor and adjust schedules to maintain optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with accurate information regarding service availability, estimated arrival times, and potential delays.
• Follow up with customers to ensure satisfaction and address any additional needs or concerns.
• Keep customers informed about the status of their service calls and any changes to scheduled appointments.
• Maintain detailed and accurate records of service calls, customer interactions, and technician activities.
• Enter data into company dispatch and customer management systems.
• Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

Benefits

• Medical, Prescription, Dental, and Vision Insurance : Comprehensive coverage with minimal out-of-pocket expenses.
• Disability & Term Life Insurance : Financial security for you and your loved ones.
• Matching 401(K) Benefits : Build your future with our competitive retirement savings plan.
• Ongoing Training & Development : Opportunities for continuous growth and skill enhancement.
• Paid Holidays : Enjoy paid time off for holidays.
• Paid Time Off (PTO) : Generous paid time off for a healthy work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees