Arctic Club Hotel - Night Auditor

Oxford Suites & Hotels•Seattle, WA

28d

About The Position

The Night Auditor at one of Oxford’s luxury or boutique-style hotels is responsible for overseeing overnight front desk operations, balancing daily financial transactions, maintaining security, and delivering outstanding guest service. This role ensures the accuracy of hotel revenue records and supports a seamless experience for guests arriving, departing, or requiring assistance during the overnight hours. The Night Auditor plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

Requirements

Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Regular and reliable attendance
Must be able to stand on feet throughout work hours
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs

Nice To Haves

High School Diploma or GED preferred
Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided
Familiarity with basic computer applications such as Microsoft Office is advantageous
Any previous experience in a front desk, reception, or related role is a plus but not mandatory

Responsibilities

Verifying and posting charges to guest accounts if needed, verifying room rates match posting details, and verifying that charges are posted to the correct departments
Complete all reports generated by RoomKey and distribute them to appropriate departments
Ensure direct billings are posted to the general ledger timely, including meeting room charges
Perform full system backups and assign wake-up calls
Performs accurate month-end processing, reporting any discrepancies to the property management team
Maintain awareness of room inventory at all times
Enforce hotel policies regarding guest behavior, noise levels, and access control reporting guest incidents to the property management team
Accurately count and manage bank transactions, reporting any discrepancies to management
Run audit reports/journals from the front office system, Point of Sale, and the computer
Make corrections and adjustments and handle all computer problems that might occur throughout the shift
Balance all revenue and settle accounts nightly, maintain files, and reset the system for next day operations
Verify and schedule any requested Valet and transportation needs
Prepare any VIP arrival arrangements ahead of time, communicating needs at shift change
Enter all maintenance issues and requests into the maintenance tracking system
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures.
Be knowledgeable about and able to respond to emergency situations.
Report any maintenance repairs needed immediately to their supervisor or General Manager.
Welcome guests with a polished and professional demeanor, ensuring a smooth check-in and check-out process.
Provide detailed information about the hotel, its amenities, and expert-level local recommendations
Process guest reservations, payments, and special requests accurately, maintaining discretion and confidentiality at all times
Serve as the primary point of contact for guest inquiries and concerns overnight to Ensure that Four-Diamond service is offered at all times
Register guests, verify registration details, and manage key control
Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business
Remain available to guests at all times at the front desk
Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner, reporting any discrepancies to property management team
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery, and service gestures consistent with Forbes service standards
Promptly answer the telephone using positive and clear communication. Input messages into the computer.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Adhere to attendance policies and maintain regular availability for scheduled shifts
May be required to train on other shifts for coverage as needed
May participate in the drivers program or other hotel-related duties as assigned