Night Auditor | Baltimore McHenry Row Courtyard

Shaner Hotels • Baltimore, MD

1d • Onsite

About The Position

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations. This role requires availability to work a flexible schedule, including weekends, holidays, and overnight hours. Responsibilities also include handling guest complaints ensuring guest satisfaction, processing all check-ins and check-outs according to established hotel requirements, adhering to payment, cash handling and credit policies/procedures, generating, printing, and distributing daily reports to designated departments/personnel, and performing other duties as assigned.

Requirements

• High school graduate or equivalent
• Minimum one year customer service experience
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
• Be available to work a flexible schedule, including weekends, holidays, and overnight hours

Nice To Haves

• Previous hotel experience preferred
• Computer experience preferred
• Bilingual English/Spanish a plus
• Knowledge of local activities and attractions appropriate for clientele

Responsibilities

• Attend to the needs of guests
• Balance the revenue and expense transactions that occurred during the day
• Perform all the functions of the front desk staff during the audit shift
• Handle guest complaints ensuring guest satisfaction
• Process all check-ins and check-outs according to established hotel requirements
• Adhere to payment, cash handling and credit policies/procedures
• Generate, print, and distribute daily reports to designated departments/personnel
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees