Night Auditor (Part-Time)

MCR Hotels•Houston, TX

14d

About The Position

Aloft Houston Downtown is seeking a part-time Night Auditor to manage the hotel front desk during overnight hours, assists late check-ins and early check-outs, handles guest requests, and performs daily financial reconciliation of the hotel’s transactions. CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Requirements

Must have a positive attitude and willingness to learn
Must be able to understand and follow established guidelines and procedures
Must work well in stressful, high-pressure situations
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests
Must be able to convey information and ideas clearly
Must have a desire to serve all guests
Must be 18 years of age or older to perform this job
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock
Clock in/out for breaks at the designated time on your schedule
Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift
Stand or remain in a stationary position for long periods of time (3-4 hours at a time)
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms
Inspect and visually observe details at close range (within a few feet) and from long range
Read, write, understand and communicate with others effectively using the English language

Nice To Haves

Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

Manage the hotel front desk during overnight hours
Assists late check-ins and early check-outs
Handles guest requests
Performs daily financial reconciliation of the hotel’s transactions
Greet guests happily upon arrival and throughout their stay with a smile
Use the guests’ names whenever possible, ensuring they feel properly welcomed
Contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and a sense of urgency
Maintain strong knowledge of all features of the hotel facility and amenities
Maintain awareness and support for all groups and events at the hotel
Understanding of relevant technology for each role
Answer all incoming calls with friendly service using the approved greeting
Keep all areas, both front and back of the house, clean and well-organized
Pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe
Always greet every guest happily with a smile, by name if possible, while cleaning
Complete all operational checklists accurately and at the designated times, every shift
Handover reports must be accurate and on time, for effective shift-to-shift communication
Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times
Communication between Team Members should be clear, honest, and professional
Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests
All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace
All hotel audit-related reports must be completed and sent out by the designated time on the overnight checklist
Overnight security measures should be followed to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues
Receive and note all incoming mail as required per the daily shift checklist