Night Auditor (Full-Time) | Axiom Hotel | San Francisco, CA

PM Hotel Group•San Francisco, CA

41d•$25 - $28

About The Position

Axiom Hotel in San Francisco is looking for a friendly, detail oriented and hardworking Night Auditor to join our team! As a Night Auditor you will be responsible for providing quality, friendly, professional service to guests as it involves checking guests in and out, assisting with requests and needs prior, during and after their stay, answering the phone, taking hotel reservations and providing concierge services. Demands accuracy with daily accounting procedures. Our ideal candidate is warm "people-person" who is welcoming and friendly, dedicated, and detail-oriented. Our front desk is the hub of service for our guests, and we'd love to find someone who is passionate about providing great service and welcoming our guests to San Francisco. Come join an incredibly renovated, independent boutique hotel with an extraordinary team. We are happy to train the right person for the role. Axiom Hotel Within steps of the SoMa District in Downtown San Francisco, Axiom Hotel blends a sense of history with the modern touches of a digital age. Our pet-friendly boutique hotel rooms welcome those who desire a digital lifestyle delivered through seamless technology and elevated guest service. We are located in a classic century-old San Francisco building refreshed with electric modern touches. You arrive and depart with the knowledge that you have truly experienced the "Center of Next."

Requirements

Excellent interpersonal skills and the ability to work well with co-workers and the public.
Must be punctual with regular and reliable attendance.
Ability to accurately compute and manipulate mathematical calculations.
Be extremely detail oriented.
Possess a courteous, friendly and professional manner.
Independent thinker and a 'quick study'.
Good team player.
Willingness to go the extra mile.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to solve practical problems and deal with a variety of situations.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

Responsibilities

Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group
Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required. Complete documented reports in accordance to Company and hotel polices and procedures.
patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions
maintaining the Security procedures and audit/department logs that may include lost and found, storing guests' valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests
ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required
escorting staff and guest to car if requested
inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property
Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards.
Perform other duties as assigned; such as may handle deliveries received during non-business hours.