Hotel Night Auditor

CLIFF CASTLE CASINO HOTEL•Camp Verde, AZ

3d•$19•Onsite

About The Position

Responsible for the successful overall operations related to the Front Desk and Night Audit of the Hotel and Lodge, ensuring accurate and timely guests’ billings.

Requirements

Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
Required Education: HS DIPLOMA
Must have basic computer knowledge with Microsoft Office programs.
Must possess effective communication (verbal and written) skills in English.
Must be 18+ years old and be available for all shifts, including weekends and holidays.
Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
Must adhere to all Cliff Castle Casino Hotel policies and procedures.
Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.

Nice To Haves

Prefer one (1) year prior hotel experience, preferably as a Night Auditor.
Bilingual in Spanish a plus.
OPERA PMS system experience a plus.

Responsibilities

Maintain a working knowledge of both properties as well as special events at the Casino.
Respond to guests' requests, complaints, or inquiries courteously and promptly.
Prepare and distribute management reports to Hotel/Lodge Administration and Finance.
Audit all guest records. Verify credit card authorizations. Post room and tax charges to guest accounts.
Maintain a thorough and accurate knowledge of hotel occupancy and inventory.
Make reservations, cancellations, and reschedules upon request.
Check in/out guests and manage "Walk Ins" in a timely manner.
Prepare accurate and timely reports.
Conduct accurate cash, credit card, and voucher payments.
Answer phone calls, in-house text messages and two-way radio, deliver messages, as appropriate.