Night Auditor - Part Time

Aparium Hotel Group • Minneapolis, MN

44d • $19

About The Position

The Night Auditor owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The Night Auditor serves as an exquisite host and help for guests during the overnight hours. The Night Auditor knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience. When guests are not around, they work on the behind the scenes running reports and balancing accounts to make sure the technical side of the operation goes smoothly and that each day is closed properly on the financial and reporting side. To round out their day, the Night Auditor prepares the day for early rising guests, ensuring that folios have been sent and that the hotel's locally roasted coffee is set out to welcome guests to the morning.

Requirements

• Passion for the people, place and culture of our community
• Strong reading, writing and oral proficiency in the English language
• Minimum of (1) one year of experience in a Guest Services is preferred
• Intermediate computer skills with needed experience in working within Microsoft Excel, Word, POS's, etc.
• Ability to work at a computer for a majority of an eight hour shift
• Ability to lift to 50 lbs. for handling guest luggage
• Ability to push or pull a cart carrying up to 150 lbs.
• Ability to stand or walk up to 100% of an eight hour shift
• Ability to work in a dog-friendly work environment
• Ability to consistently work Sunday through Thursday 11:00 pm - 7:00 am

Responsibilities

• Understand guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
• Assist guests with check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner
• Interact with guests in the lobby
• Ensure the lobby and public spaces remain neat and tidy
• Provide recognition to repeat guests
• Maintain and adhere to hotel policies regarding a cash bank and makes daily deposits with accurate report of receipts daily
• Posts room charges and taxes to guest accounts
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
• Transfer charges and deposits to master accounts
• Checks to see that all charges are assigned to the appropriate departments
• Verify that all transactions performed at the front desk are supported by appropriate documentation and signatures as necessary and that they have been correctly posted and allocated in to PMS system
• Verify that all charges posted from the POS Software had reached the correct guest folios and that nothing is missing
• Verify all account postings and balances
• Verify that room rates are correct and post those rates to guest accounts
• Monitor the current status of coupon, discount and other promotional programs
• Tracks room revenues, occupancy percentages and other front office statistics
• Prepare a summary of cash, check and credit card activities
• Check figures, postings and documents for accuracy
• Record, store, access and/or analyze computerized financial information
• Follow the end of day/night audit checklist
• Demonstrate complete knowledge of emergency procedures
• Balance the day's charges, making corrections as necessary
• Performs wake-up calls
• Run end of day process in property management software (PMS).
• Understand principles of auditing, balancing and closing out accounts
• Know how to operate PMS and other front office equipment
• Respond to guest needs, special requests and complaints, alerting the appropriate manager(s) as needed
• Report any guest issues to Hotel Management
• Complete all incident reports from the overnight hours in a timely manner and report up to all required channels
• Handle all guest issues with care, utilizing the Aparium service basics

Benefits

• Paid Vacation, Sick Time and Holidays
• Strong sense of belonging through diversity, equity, and inclusion
• Greatly discounted room rates for Aparium properties for you and your out-of-town guests

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees