Night Audit

My Place Hotels•Wixom, MI

2d•Onsite

About The Position

My Place Hotel - Wixom is seeking a dependable Night Auditor to manage overnight front desk operations while ensuring a safe, and welcoming environment for guests. This role combines guest service, overnight financial reconciliation, and property monitoring. The Night Auditor serves as the primary hotel contact during overnight hours and plays a key role in maintaining smooth hotel operations. This position is ideal for someone who is organized, detail-oriented, and comfortable working independently while providing excellent guest service.

Requirements

Positive, guest-focused attitude with a professional demeanor
Strong attention to detail, especially when handling cash and financial records
Ability to work independently and manage multiple responsibilities overnight
Basic computer proficiency, including Microsoft Office and hotel systems
Clear verbal and written communication skills
Reliable attendance and consistent performance

Nice To Haves

Previous hotel front desk or night audit experience is helpful but not required; training is provided

Responsibilities

Serve as the overnight front desk representative, assisting guests with late check-ins, early departures, reservations, and inquiries
Accurately process guest folios, including room charges, taxes, My Store purchases, and pet fees in accordance with hotel policy
Complete nightly audit procedures, including the Night Audit Checklist, cash handling records, call logs, and other required documentation
Maintain and update the Front Desk Log, reviewing notes from previous shifts and recording overnight activity
Provide guests with information about hotel amenities, room types, accessibility features, and local restaurants, shopping, and attractions
Operate the telephone system, manage wake-up calls, document reservation confirmations and cancellations
Perform laundry and light cleaning, including washing, drying, folding, and keeping front desk and lobby areas clean and stocked
Conduct routine safety and security walkthroughs of the property, including floors, stairwells, exterior doors, and lighting, reporting any concerns
Deliver items to guests
Assist with additional operational tasks as required to support overnight hotel needs