Night Auditor - Universal Kids Resort

Universal Orlando•Frisco, TX

About The Position

The Night Auditor is responsible for supporting Universal Kids Resort’s hotel overnight operations while ensuring a smooth transition between business days. This role balances and audits the day’s financial transactions, prepares daily reports, and supports late-night Guest needs with professionalism and care. As the Front Office overnight point of contact, the Night Auditor maintains safety, security, and a welcoming atmosphere for families and Guests during overnight hours.

Requirements

Knowledge of hotel front office procedures, financial auditing processes, and the Opera Property Management System (PMS).
Ability to work independently overnight, multitask under minimal supervision, and respond to guest needs with professionalism and care.
Experience in hotel front desk operations or night audit roles, preferably in a family-friendly or resort environment.
Strong attention to detail, time management, and problem-solving skills, with a commitment to maintaining accuracy and guest satisfaction.
Consistent attendance is a job requirement.
High School Diploma or GED is required.
3+ months of hotel front desk or night audit experience is required, experiencing using Opera Property Management System (PMS) is preferred; or equivalent combination of education and experience.

Responsibilities

Accurately balances and audits all hotel revenue and transactions from the day using the Opera Property Management System (PMS) following all established standards and procedures.
Works independently with little supervision and communicates and documents any significant issues or Guest concerns within the Front Office team to ensure continuity of service.
Prepares, compiles, and distributes daily financial and operational reports and audits including occupancy, revenue, arrivals/departures, etc., for hotel leadership review and Guest inquiries.
Assists with express check-out folios for Guests as requested.
Provides late-night front office operations support including check-ins, check-outs, and responding to Guest needs or emergencies with professionalism and care.
Assists with Lost & Found Program and returning of items as directed.
Ensures the integrity and accuracy of Guest accounts, correcting discrepancies and processing adjustments as needed in partnership with Front Office Management and Finance.
Monitors lobby and front desk areas to maintain a safe and secure environment during overnight hours. Escalates issues to Overnight Manager on Duty for Guest needs, security concerns or emergencies.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.