Attendant, Lobby - Universal Kids Resort

Universal Orlando•Frisco, TX

About The Position

The Lobby Attendant is responsible for maintaining the cleanliness, safety, and overall presentation of public areas, including lobbies, restrooms, corridors, and other high-traffic guest spaces. This role plays a key part in creating a welcoming and spotless environment for all guests, especially families and children visiting Universal Kids Resort. The Lobby Attendant ensures that all areas are consistently clean, well-stocked, and guest-ready throughout the day.

Requirements

Knowledge of basic cleaning procedures, chemical safety, and sanitation standards in a hospitality or public setting.
Ability to work independently and efficiently, follow cleaning schedules, and respond quickly to cleanliness and guest needs in high-traffic areas.
Consistent attendance is a job requirement.

Nice To Haves

Experience in custodial, janitorial, or housekeeping roles preferred, especially in a hotel or resort environment.
Strong attention to detail, time management skills, and a positive attitude with a commitment to guest satisfaction.
High School Diploma or GED is preferred.
3+ months of experience in janitorial, custodial services, or housekeeping is preferred; or equivalent combination of education and experience.

Responsibilities

Cleans, disinfects, and maintains all public areas including lobbies, hallways, restrooms, elevators, and entrances to ensure a spotless and welcoming environment.
Ensures the proper use of cleaning agents, equipment, and adherence to appropriate safety guidelines and procedures.
Monitors and replenishes supplies in public restrooms and guest-facing areas (e.g., tissues, soap, paper towels) throughout the day.
Responds promptly to guest spills, trash, or cleanliness issues in high-traffic areas to ensure safety and guest satisfaction.
Works closely with the housekeeping team and other departments to support special requests or high-volume periods.
Reports maintenance needs, safety hazards, or damage in public areas to the appropriate departments.
Collects lost and found items and delivers to Housekeeping Management for logging and storage in a timely manner.
Assists with light cleaning tasks in back-of-house or Team Member areas as needed.
Performs Pool Attendant job duties, as described, to ensure labor coverage during seasonal closures and based on hotel capacity as necessary.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
Perform other duties as assigned.