Night Auditor - Staybridge Suites Hotel
About The Position
Night Auditor/Front Desk Agent Personally greet and welcome guests, manage room assignments, and support all other functions of the hotel in such a manner that exceeds company quality service and profit expectations. Practices professional telephone etiquette while answering within three rings, using the appropriate greeting and transfer. Checking guests in and out of the hotel, making sure that all pertinent information is obtained upon check-in, while upholding company and flag standards. Responds promptly to guest inquiries, requests, and/or complaints in a timely professional manner. Records all requests and complaints on appropriate log in order to ensure follow up and communication to the management staff; never allows a guest to leave the hotel unsatisfied. Informing all guests of hotel services, such as: Breakfast Buffet hours, Social Happy Hour, wake up calls, check out, Posts all charges that come through the front desk, such as: Pantry Purchases, dry cleaning and postage, etc... Accepts and records payments for guests’ room charges and provides change. Responsible for maintaining front desk cash drawer and balancing accounts for each shift. Performs several daily Room Status Inquiry Reports to ensure registration cards are present with proper signature, name, and room number (if applicable.) Blocks and maintains rooms for any special request of V.I.P. rooms for incoming guests while communicating pertinent information to housekeeping or any other necessary department. Completing all duties of the Night Auditor - front desk checklist and reports. Completing reports and logs distributing the completed forms to the appropriate individuals. We require that any applicants have prior customer service experience and a valid driver’s license. Hotel and Night Audit experience a PLUS!!! If you feel this position sounds like it may be a good fit for you, we would love for you to apply! We look forward to meeting you soon!
Requirements
- Prior customer service experience
- Valid driver’s license
- Ability to commute/relocate: Rochester, NY 14611: Reliably commute or planning to relocate before starting work (Required)
Nice To Haves
- Hotel and Night Audit experience
Responsibilities
- Personally greet and welcome guests
- Manage room assignments
- Support all other functions of the hotel
- Practice professional telephone etiquette
- Check guests in and out of the hotel
- Respond to guest inquiries, requests, and/or complaints
- Inform guests of hotel services
- Post all charges that come through the front desk
- Accept and record payments for guests’ room charges
- Maintain front desk cash drawer and balancing accounts for each shift
- Perform daily Room Status Inquiry Reports
- Block and maintain rooms for any special request of V.I.P. rooms
- Complete all duties of the Night Auditor - front desk checklist and reports
- Complete reports and logs distributing the completed forms to the appropriate individuals
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
