Night Auditor [Hotel]
About The Position
Our hotel's Night Auditor plays a crucial role in ensuring the hotel runs smoothly overnight. This position is responsible for auditing, balancing, and consolidating departmental ledger accounts, preparing various hotel operating reports, and handling guest requests and transactions. The Night Auditor ensures that all financial transactions are accurately recorded and reconciled, providing essential support to the hotel's financial operations. Additionally, this role involves providing exceptional guest service, addressing inquiries, and resolving issues to enhance the overall guest experience.
Nice To Haves
- Previous hotel experience preferred.
- Previous hotel front desk experience preferred
Responsibilities
- Post all daily room and outstanding charges.
- Balance all revenue totals of cash and credits against the revenue report.
- Handle the hotel phone system, transfer calls, and take messages for guests and hotel staff.
- Take, modify, and cancel guest reservations.
- Check in/out guests according to hotel and/or brand standards.
- Address inquiries, requests, and complaints from guests.
- Coordinate with other departments to fulfill guests' special requests.
- Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
- Provide information and assistance to guests regarding the hotel and local surroundings.
- Verify reports are uploaded to MyDigitalOffice.
- Upload reports as needed.
- Verify each front desk sshift'stransactions.
- Finalize transactions completed during the day, including completing a daily income report and daily F&B Revenue Report.
- Maintain the cleanliness and organization of the Front Office area.
- Perform cashier duties, cash ttravelers'checks, and post phone charges and other miscellaneous charges to guest accounts.
- Follow in-house procedures to help ensure the security of guests and employees.
- Be knowledgeable about hotel emergency procedures.
Benefits
- Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts.
- minimum 32 hours/week to qualify
- We also offer daily pay access, allowing you to receive your earnings the same day you work, empowering you to manage your finances easily and confidently.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
