Part Time Night Auditor at Longfellow Hotel

Longfellow Hotel • Portland, ME

3d • $22 • Onsite

About The Position

The Longfellow Hotel, a 48-room luxury boutique hotel, café, and spa, is seeking a driven part-time Night Auditor to work overnights 11pm-7am at our hotel. This position is well suited for individuals that have experience as a Night Auditor, have some experience in front desk daily operation, and want to continue their journey in the rooms department of a luxury hotel. Perks and Benefits: As a valued member of our team, you will be eligible for the various benefits: Discounted hotel stays across New England Generous PTO policy Discounted meals at our food and beverage outlets Twinflower Cafe and Five of Clubs Discounted spa services at Astraea Spa Parental Leave Bereavement Leave Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)

Requirements

• Able to work overnight 11pm-7am
• Night Audit experience preferred with some knowledge of day to day operations
• Luxury hotel experience preferred
• Excellent communication skills
• Able to work weekends, nights, and some holidays
• A genuine sense of empathy and care towards others
• Strong organizational skills.

Responsibilities

• Perform front desk responsibilities including but not limited to: Check In and Check outs Proper credit card handling Assigning room numbers Pre-arrival questions Communicating with the rest of the front desk team via the handover email
• Manage online and phone reservations.
• Enter daily financial reports
• Park and retrieve valeted vehicles for guests arriving or leaving between 11pm - 7am
• Maintain lobby floors
• Set up drip coffee at 6am
• Perform nightly safety checks
• Able to help exceed our guests expectations.
• Provide information about our hotel, available rooms, rates, and amenities
• Delivers exceptional service, which includes: Anticipating guest needs and identifying key opportunities for our team to exceed the expectations of both new and repeat visitors. Maintaining an awareness of local happenings that may be of interest to guests, including restaurant menus and hours, entertainment events, recreation and sporting events- as well as keeping front desk staff up to date on this information..
• Ensures guest satisfaction and problem-solve when things go wrong, including conflict resolution and sound judgment.

Benefits

• Discounted hotel stays across New England
• Generous PTO policy
• Discounted meals at our food and beverage outlets Twinflower Cafe and Five of Clubs
• Discounted spa services at Astraea Spa
• Parental Leave
• Bereavement Leave
• Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed