Night Auditor

Marcus Corporation•Madison, WI

About The Position

Do you enjoy working independently, staying organized, and ensuring things run smoothly behind the scenes? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, and become the go-to person overnight for guests and hotel operations. We are currently hiring Night Auditors who thrive in a detail-driven, guest-focused environment. If you’re reliable, customer-service oriented, and enjoy balancing books as much as welcoming guests, this may be the perfect role for you. As a Night Auditor, you’ll be responsible for overseeing all front desk operations during the overnight shift while ensuring that the day’s financials are accurately balanced and recorded.

Requirements

Availability and willingness to work 3rd shift
High school diploma or equivalent
Strong math and computer skills
A consistent ability to produce accurate, high-quality work
Excellent communication and customer service skills
Ability to stand and move throughout the front office during the shift
Proficiency in English (reading, writing, and speaking)
Strong observational skills to detect and respond to emergency situations

Nice To Haves

Previous hotel or front desk experience is a plus, but not required

Responsibilities

Greeting and checking guests in and out, ensuring room selection matches their needs
Posting and balancing revenue, payments, and credit card transactions for the day
Following checklists to reset hotel systems for the following business day
Working with the accounting team to ensure accuracy in reporting
Responding promptly and professionally to guest requests and issues, both in person and by phone
Providing local information and assistance with hotel amenities
Maintaining and balancing a personal bank while handling cash, credit cards, and checks
Delivering items to guest rooms as needed
Performing additional duties or projects as assigned

Benefits

A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing
Free employee parking (when available) or Metro bus passes
“Two for one” movie coupons at Marcus Theatres
Ability to transfer to other Marcus properties while maintaining your service status
Early wage access
Paid time off
Medical, dental, and vision insurance (available for full-time associates after 30 days)
Company-paid life insurance, employee assistance program, and 401(k) with employer match
Hilton-branded training and growth opportunities