Night Auditor (Part-Time)

MCR Hotels•Peabody, MA

1d•Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role is crucial in ensuring happy guests through excellent guest relations, greeting them with a smile, using their names, and contributing to overall guest satisfaction. The Night Auditor is expected to handle challenging guest situations with hospitality and urgency, possess strong knowledge of all hotel features and amenities, and be aware of and support all groups and events. Understanding relevant technology and maintaining friendly phone etiquette are also key. The position emphasizes spotless cleanliness, requiring all areas, both front and back of the house, to be kept clean and well-organized. Team members are expected to assist in cleaning guest rooms and public spaces as needed, always greeting guests happily while doing so. Product consistency and quality are maintained by completing all operational checklists accurately and on time, and ensuring handover reports are precise for effective shift-to-shift communication. Teamwork is paramount, requiring clear, honest, and professional communication, a 'can-do' attitude to meet business needs, and a commitment to collaboration to create a welcoming environment for guests and a positive workplace.

Requirements

Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older to perform this job.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor.
Never work while off the clock.
Clock in/out for breaks at the designated time on your schedule.
Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Ability to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Ability to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Ability to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Ability to inspect and visually observe details at close range (within a few feet) and from long range.
Ability to read, write, understand and communicate with others effectively using the English language.

Nice To Haves

Experience in a hospitality, service, consumer-facing franchise or related field preferred.

Responsibilities

Greet guests happily upon arrival and throughout their stay with a smile.
Use the guests’ names whenever possible, ensuring they feel properly welcomed.
Contribute to great guest satisfaction scores.
Handle challenging guest situations with hospitality and a sense of urgency.
Maintain strong knowledge of all features of the hotel facility and amenities.
Be aware of and support for all groups and events at the hotel.
Understand relevant technology for each role.
Answer all incoming calls with friendly service using the approved greeting.
Keep all areas, both front and back of the house, clean and well-organized.
Pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Always greet every guest happily with a smile, by name if possible, while cleaning.
Complete all operational checklists accurately and at the designated times, every shift.
Ensure handover reports are accurate and on time, for effective shift-to-shift communication.
Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
Communicate clearly, honestly, and professionally with Team Members.
Be willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
Be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
Complete and send out all hotel audit-related reports by the designated time on the overnight checklist.
Follow overnight security measures to ensure a safe environment for all team members and guests including, but not limited to locking exterior entrances at the designated times, following protocols for late arriving guests, following procedures for handling safety and security issues.
Receive and note all incoming mail as required per the daily shift checklist.